WSQ Manage Cross Functional and Culturally Diverse Teams

Course details

In today’s work environment, many tasks are complex in nature and often, a cross functional team is required for effective implementation. Coupled with the rapidly globalising business scene, many managers are expected to lead and manage cross functional and culturally diverse teams. This course aims to equip participants with the essential skills to create a positive environment for culturally diverse teams and to understand and manage workplace diversity by employing various effective strategies and conflict resolution.

This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

Key Benefits

• Manage workplace diversity through understanding different functions and diversity
• Create a positive work environment for diverse work teams to leverage on varied experiences, to maximise efficiency and synergy towards a common goal
• Manage a diverse work team by establishing an effective communications system, and employing effective strategies in communication and conflict resolution

Course Content

• Assess diversity issues that have implications on a work team
• Align diverse work teams towards common goals and objectives
• Examine the differences among the background of members in a diverse work team and their implications on maximising team effectiveness and synergy
• Establish a positive work culture in a diverse work team
• Moderate diverse perspectives and opinions across team members from different disciplines and cultures
• Establish a system to facilitate communication among members within a diverse work team

Learning Methodology

This course will be conducted through mini lectures, interactive activities, group discussions, case studies and self assessments/tests.

Who Should Attend

This course is suitable for staff in supervisory or managerial roles or individuals in professional/talent positions with responsibilities for the operation and performance of an organisational unit(s).