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Harley Oxford CRM – Customer Relationship Management Harley Oxford

Course details

Customer Relationship Management (CRM) and customer retention is a major factor behind the success of most organisations. There are many ways to manage your relationship with your customers and this course will teach you how to identify who your customers really are, analyse the key components of CRM, and understand how it integrates into your organisation.

This course includes:
  • Demonstrate an understanding of the terms and benefits of CRM on a company's bottom line
  • Analyse the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organisations and customers
  • Consider developmental roles that have the greatest impact on CRM
Updated on 20 April, 2019

About Harley Oxford

With over 100,000 learners and over 1000 courses, Harley Oxford is one of the leading providers offering online courses.

Interested in learning a new skill or hobby?

  • Harley Oxford courses are accessible from anywhere in the world
  • Each course is compatible with computers, laptops, tablets and most smartphones
  • Each course comes with a course tutor 
  • Access FREE CV support and job tips


Study a Harley Oxford course at your own pace, from the comfort of your own home, and work towards industry recognised awards that will add value to your CV.

With our range of courses always growing, it is safe to say that at Harley Oxford we have a passion for learning, and that is why we will always go that extra mile for you as well as making sure that you get the best customer services available. If you want to learn more about a course or if you want to find out what course is right for you, let us know.

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