Certificate in Customer Service Skills

Course details

Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.

The knowledge and skills you could learn from this Certificate in Customer Service Skills will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.

Course Highlights

• The price is for the whole course including the final exam - no hidden fees
• Accredited Certificate upon successful completion at an additional cost
• Efficient exam system with instant results
• Track progress within own personal learning portal
• 24/7 customer support via live chat

Certificate in Customer Service Skills has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.

This valuable Certificate in Customer Service Skills course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a Certificate in Customer Service Skills Training is for you.

Certificate in Customer Service Skills is a very comprehensive course. We've broken down this customer service course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Certificate in Customer Service Skills course. It really is a sure pathway to success.

All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.

So, why not improve your chances of gaining professional skills and better earning potential.

COURSE CURRICULUM

Customer Service

• Introduction To Customer Service
• The Power of Positive Thinking in Customer Service
• Types of Difficult Customers and How to Help them
• How to Deal with Difficult Customers
• Conclusion

Customer Service Basics

• Customer Service and Retention Templates
• Customer Service & Retention Checklist
• Customer Service Checklist

Customer Service Skills

• First Lesson
• Second Lesson
• Third Lesson
• Fourth Lesson
• Fifth Lesson

Microsoft Word

• Module One - Getting Started
• Module Two - Opening
• Module Three - Working with the Interface
• Module Four - Your First Document
• Module Five - Basic Editing Tasks
• Module Six - Basic Formatting Tasks
• Module Seven - Formatting Paragraphs
• Module Eight - Advanced Formatting Tasks
• Module Nine - Working with Styles
• Module Ten - Formatting the Page
• Module Eleven - Sharing Your Document
• Module Twelve - Wrapping Up

Microsoft Excel

• Module One - Getting Started
• Module Two - Opening Excel
• Module Three - Working with the Interface
• Module Four - Your First Worksheet
• Module Five - Viewing Excel Data
• Module Six - Building Formulas
• Module Seven - Using Excel Functions
• Module Eight - Using Quick Analysis
• Module Nine - Formatting Your Data
• Module Ten - Using Styles, Themes, and Effects
• Module Eleven - Printing and Sharing Your Workbook
• Module Twelve - Wrapping Up

Assessment and Certification

At the end of the Certificate in Customer Service Skills course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.

Career Path

Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this Certificate in Customer Service Skills course, you have the potential to achieve an estimated salary of £17,100.

The sky really is the limit. Updated on 13 August, 2021