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Adams Academy Customer Service Level 2 Adams Academy
  • Duration / Course length: Upto 33 Hours Start now
  • Accredited by: CiQCPD Qualification Standards
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Do you believe you have the potential to talk to customers? If guidance is all you needed to become an expert on customer care, this course is just right for you! This Customer Service course teaches the basics of customer service and translates that knowledge into practical application.
What students will gain from this customer service course is that they will know how a positive attitude while dealing with complaints from various type of customers enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated. In short, they will know how to keep customers happy.
Learn how to deal with difficult customers and also how to engage with your customers more. In this vital course, you will learn all the necessary customer service skills and knowledge you require to do well in your ability in this field.

Why Should You Choose Customer Service Level 2

Internationally recognised accredited qualification
1 year accessibility to the course
Free e-Certificate
Instant certificate validation facility
Properly curated course with comprehensive syllabus
Full-time tutor support on working days (Monday – Friday)
Efficient exam system, assessment and instant results
Access to the course content on mobile, tablet or desktop from anywhere anytime
Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.

COURSE CURRICULUM

Customer Service
  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them
  • How to Deal with Difficult Customers
  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service
  • Focusing on the Customer
  • Customer Service and the Telephone
  • Handling Complaints
  • Enduring Stress
Customer Service Basics
  • Customer Service and Retention Templates
  • Customer Service & Retention Checklist
  • Customer Service Checklist
Customer Service Skills
  • First Lesson
  • Second Lesson
  • Third Lesson
  • Fourth Lesson
  • Fifth Lesson
Microsoft Word
  • Module One – Getting Started
  • Module Two – Opening
  • Module Three – Working with the Interface
  • Module Four – Your First Document
  • Module Five – Basic Editing Tasks
  • Module Six – Basic Formatting Tasks
  • Module Seven – Formatting Paragraphs
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Styles
  • Module Ten – Formatting the Page
  • Module Eleven – Sharing Your Document
  • Module Twelve – Wrapping Up
Microsoft Excel
  • Module One – Getting Started
  • Module Two – Opening Excel
  • Module Three – Working with the Interface
  • Module Four – Your First Worksheet
  • Module Five – Viewing Excel Data
  • Module Six – Building Formulas
  • Module Seven – Using Excel Functions
  • Module Eight – Using Quick Analysis
  • Module Nine – Formatting Your Data
  • Module Ten – Using Styles, Themes, and Effects
  • Module Eleven – Printing and Sharing Your Workbook
  • Module Twelve – Wrapping Up
Updated on 13 June, 2018

About Adams Academy

Adams Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.

Our Mission

To make learning more accessible to learning enthusiasts, regardless of where they are residing in the world. To offer different courses of different levels for the students to choose from. To position our company as a leader in the industry of online learning.

Our Vision

Maintain the good credibility and reputation that we have built as online courses provider.

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