- Duration / Course length: Upto 10 Hours Start now
- Accredited by: CPDiAP
- Certificates:
- Course delivery: This course is delivered in video format
Course details
This popular course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully. From learning to carry out basic administrative tasks to gaining higher level support skills, this course includes a wide range of units to meet the needs of learners and employers.Studying business administration can help you to build a career throughout the world of business. This course will give you the knowledge and technical skills required to succeed when it comes to business administration. If you need to progress in your role, or get a promotion, learn more about business communication, administration, how to deliver effective customer service and effective way to manage your time. If you are new to administration, or have some experience, but want to go on to further study, this course is for you.
This Business Administration Skill course is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise within the role in areas such as business communication, administration, delivering presentations and presenting business data.
This Business Administration Skills course is comprehensive and designed to cover the key areas of the following curriculum. This course has been designed for 25 guided learning hours.
COURSE CURRICULUM
01. PROFESSIONALISM IN THE OFFICE ENVIRONMENT
- Positioning of your Job
- Improving Your Professionalism
- Enhancing Your Skills
- Communicating and Building Relationship
- Module Handouts- Professionalism in the Office Environment
- Fundamentals of Professional Behaviour
- Interview Techniques
- Business Meeting
- Working in Multicultural Environment
- Module Handouts- Business Etiquette
- Business Communication
- Different Types of Communication Methods
- Effective Working for your Company Management
- Module Book- Communication in Business Environment
- How to face for New Problems
- Identifying and Solving the Problem
- Decisions Making
- Module Book- Critical Thinking and Decisions Making
- Identifying your Goals
- Effective Energy Distribution
- Working with Your Personal Styles
- Building and Establishing your Action Plan
- Module Book- Time Management Skills for your Career
- Principles of Customer Service.
- Identifying Customer Needs
- Customer Service & Telephone Etiquette
- Module Book- Developing Customer Service Skills
- Handling Complaints
- Module Book- Managing Customer Complaints
- Enduring Stress
- Module Book- Stress Management
- Additional Study Materials- Certificate in Business Administration
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification
Successful candidates will be awarded “Certificate in Business Administration Skills”.
Updated on 14 March, 2024
Eligibility / Requirements
- Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy and ICT.
Job roles this course is suitable for:
Administrator , Personal assistant , Secretary , business administratorAbout Study 365
Study 365 is an online course provider, offering more than 400 courses to students across the globe. We have built a solid reputation which has elevated us to become one of the most trusted and reliable course providers in the online learning marketplace. With over 100,000 students on our books, we’re the preferred choice for many online learners.
- Unrivalled choice
At Study 365, we offer a diverse range of online courses, where students can study everything from accounting, to design, beauty therapy, IT and education and training. All of our courses are completely relevant to the real world, so you can gain vital skills applicable to your chosen career.
- Accessible and affordable
We aim to make it easy to help you gain new skills, so you’ll find that many of our courses are open to students without previous experience or qualifications. Of course, if you’re looking for a course that builds on existing skills, we offer these too, in which case, entry requirements may be stipulated. Crucially, our courses are affordable, making it easy for anyone to kick-start a new career.
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With our comprehensive course information, we make it simple for you to decide if a particular course is right for you. As well as detailing what the course involves, we reveal who might suit the course, and what career path you could take with it. With real student reviews, you can also find out what others have to stay from their experience of a course.
Once you’ve chosen a course, getting started is quick and fuss-free. Our online system is very secure, so your personal details will be kept safe at all times.
- Learn at your own pace
Many people choose to study online because they have other commitments in their daily lives, such as juggling family and work. The beauty of learning through Study 365 is that you can learn at your own pace in the comfort of your own home, at any time of day or night, on any device, to suit your personal circumstances. This flexibility means studying with us is easy, even if your life is already busy.
- Expert tutor support
Although you learn on your own with our courses, we appreciate that you’ll need expert guidance to make sure you’re on the right track and to offer support as and when it’s needed. That’s why each course is supported by professional tutors who are experienced and knowledgeable in your chosen course topic.
- As good as the classroom
As an expert online course provider, we understand that students expect the same level of course quality as if they were in a classroom situation. At Study 365, all of our courses have been meticulously designed, so they easily rival any style of course offered in a classroom setting.
- Versatile and motivated learning
We appreciate that some students can find it hard to motivate themselves to learn online under their own initiative, so we’ve tried to make the courses as inspiring and interesting as possible, to ensure students stay motivated, from start to finish. Tuition comes in the form of professional video tutorials, narrated e-learning modules, interactive quizzes, tests and exams.
- Assessment and certification
To show understanding of your learning, you’ll be assessed by Study 365 on completion of your modules.
