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- Duration / Course length: Upto 60 Hours Start now
- Accredited by: CPDiAP
- Certificates:
- Course delivery: This course is delivered in video format
Course details
As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.
With the help of this training, you can progress from working a Hotel Receptionist, Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.
Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.
Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.
If you want one-on-one sessions, please visit Professional Hotel Receptionist Classroom Training Course.
COURSE CURRICULUM
1: Professional Receptionist Training Course Objectives
2: The 90: 90 Principle to Create a Powerful First Impression
3: Hot Telephone Tips
4: Get the Facts- Ask the Right Questions
5: Discuss Solutions- Learning to Listen
6: Dealing With Difficult Customers
7: Practice Good Telephone Skills
8: Managing Database and Company Files
9: Booking or Reservation Procedure
10: Deal Effectively With Security and Safety Issues
11: Successful Meetings & Minutes
12: Meeting Arrangements
13: Arranging Business Travel and Accommodation
14: Email Tutorial
15: How to Use Social Media to Promote Your Company
16 Minute Taking
17: Microsoft Excel Tutorial
18: MS PowerPoint Tips
19: MS Word Tips & Tricks
Who is it for
This course would be suitable for:
- Those seeking work as a Receptionist within the hotel/hospitality industry
- A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
- An experienced Receptionist who wishes to improve existing skills
The course is delivered over 70 hours through guided online learning, covering each of the topic areas listed above.
Assessment
At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification
Successful candidates will be awarded certificates for Certificate in Hotel Receptionist Training.
Updated on 10 December, 2024
Eligibility / Requirements
- This course is available to all students, of all academic backgrounds. However, a sound academic background or Receptionist experience would be an advantage
- Learners should be ages 16 or over to undertake the qualification
- Basic understanding of English language, literacy, numeracy and ICT are required to attend this course
About Global Edulink
Global Edulink – online education for a skill-hungry workforce
Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.
Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques.
How the courses work
Learn with Global Edulink and you’ll have the opportunity to gain insight and knowledge from tutors that are well qualified and experienced in their industry sector. Your tutor will be your mentor and support during your learning journey.
- Because each course combines practical and theory, you’ll pick up essential knowledge and gain the confidence to put it into practice at the same time.
- High-quality course materials are provided, which you can access at any time during the course, which will help strengthen your knowledge and help you to perform well in the workplace.
- You’ll find a course structure focused around modules, which can have mock and final exams at the end, with pass grades and diplomas awarded on completion. Some courses will lead to professional qualifications assessed and awarded by external bodies such as NCFE, PEARSON, and PEOPLECERT etc.
- Browse through the course guides and you will find details on any skill level or entry requirements, who the course is best suited to and what you can hope to achieve and build on while you learn. Some courses require no prior knowledge or experience, while others are for those already in a specific job or with some experience to build on. The course details also cover the method of assessment and length of course.
276 students have enrolled with Global Edulink through Laimoon
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