Hotel Receptionist

1TRAINING

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Duration / Course length: Upto 60 Hours Start now
Accredited by: CPDiAP
Certificates:
Sample certificate
Course delivery: This course is delivered in video format

Course details

This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a ; As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What skills will I gain?

Produce standard documents and learn how to handle difficult customers
Gain practical knowledge of communication over the telephone
Become a master of Microsoft Office and Social Media handling
Understand accurate data management and record keeping
Learn how to efficiently arrange travel and accommodation
Learn best practice for management and customer service

COURSE CURRICULUM

Module 01 :

Professional Receptionist Training Course Objectives
The 90: 90 Principle to Create a Powerful First Impression
Hot Telephone Tips
Get the Facts- Ask the Right Questions
Discuss Solutions- Learning to Listen
Dealing with Difficult Customers

Module 02 :

Practice Good Telephone Skills
Managing Database and Company Files
Booking or Reservation Procedure
Deal Effectively with Security and Safety Issues
Successful Meetings & Minutes
Meeting Arrangements
Arranging Business Travel and Accommodation
Email Tutorial
How to use Social Media to Promote your Company
Minute Taking
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks

Method of Assessment

At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Certification

Upon the successful completion of the course, you will be awarded the “Certificate in Hotel Receptionist Training”. Updated on 14 May, 2024

Eligibility / Requirements

You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

Job roles this course is suitable for:

Switchboard Operator , Front Desk Operator , Front Desk Supervisor , Front Desk Manager , Hotel Receptionist

About 1TRAINING

We believe that online learning should be modern and innovative, which is why we created 1Training. Offering courses on a wide range of topics, we can help you find the career of your dreams, and will help you every step of the way. Cutting edge teaching techniques, a wide range of topics, and the personal touch is our recipe for deliciously simple learning. If you don’t believe us, just ask the 10,000+ people we’ve already helped to realise their full potential.

Company Overview

1Training has established an excellent reputation in the UK for providing professional and vocational training, aiming particularly to train young people for the world of work. 1 Training aims to fill gaps in employment skills, whilst placing an emphasis on the changing nature of work itself. We are regarded as a leading provider of this type of training, as well as general workforce development, and are known throughout the UK and the world for our excellent results.
We offer hundreds of courses in accounting, teacher training, business and office administration, health and social care, project management, accounting, beauty therapy, IT and customer service etc. – providing a worthwhile and practical education in industries that are each rapidly growing and consistently recruiting.

Our Training

All of our 1Training tutors have a wealth of experience and qualifications in their field – they are highly knowledgeable, organised and fully equipped to provide courses that will stimulate and inspire.
Our training courses combine theoretical and practical sessions that work to develop knowledge and ability, as well as instil vital confidence, in our students.
We deliver a high-quality professional and vocational education, using excellent academic course materials that will not only educate but equip you to be successful in your field.
By participating in our education programmes, you will strengthen your academic, vocational, and technical skills through assignments that place an emphasis on each.
1Training is committed to helping all learners acquire worthwhile academic, vocational and technical skills. Upon completion, you will be prepared for the highly skilled, well paid, and in-demand employment opportunities of the 21st-century global economy.

By enrolling in to our online courses, you’ll get: