Telephone Skills Diploma

Course details

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.
This course is ideal for those seeking to deliver professional telephone standards on a consistent basis. Your customers can display a variety of different communication stylesand behaviour types and this online course will equip you with professional telephone techniques for dealing with all customers successfully.
Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Telephone skills and prove to employers and recruiters that you’re able to provide Telephone customer service duties to the highest standards.
You will gain following key benefits from our Online Telephone Skills Diploma course;

• Handle customer calls with professional telephone etiquette.
• Constructively respond to a customer’s concern or complaint.
• Gain telephone communication skills and effective listening techniques.
• Build rapport and satisfy customers’ needs quickly via effective dialogue skills.
• Answer inbound calls & make outbound telephone calls in a professional manner.

This online programme is well designed that you feel same as you are in the classroom. Effective mentor support service, reading and study materials including step by step guided tutorial videos, online study platform, and forum build your confidence to study well and guide you to secure your qualification.
 
Course Curriculum

1. Telephone Customer Service Principles
2. Excellent Customer Service Process
3. Communication Skills for Telephone Customer Service
4. Telephone Customer Service Techniques
5. Handling Customer Complains
6. Telephone Techniques
7. Telephone Etiquette
8. Telephone Handling Tips
9. Telephone Customer Service Process
10. Handling Customer Complains
11. Power of Telephone Courtesy
12. Internal Customer Service
13. Customer Service at Call Centres
14. Developing Effective Telephone Customer Service Skills
15. Negotiation Skills
16. Time Management

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded Diploma for Telephone Skills Training.

Why you choose us;

• All the study materials are available in your student portal including Module book, Video, Mock exams and extra supportive materials such as interview tips, CV writing, etc.
• Access to Mock exam and mentor supports.
• Excellent and flexible mentor supports by our team of experienced tutors/trainers.
• Effective and efficient administrative service from our staff for your inquiries.
• Comfortable learning access to your student portal.
• Instant technical supports and live chat service for your inquiries. This is very helpful for international learners.
• Quick results and delivery of your certificate.
• Career development services and counselling.
• Support for finding a job – You can access and register for our job portal (jobsite) to find the employers.

Benefits you will gain:

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

 
  Updated on 18 April, 2018