Online
- Duration / Course length: Upto 16 Hours Start now
- Accredited by: CPDiAP
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.Our learning material is available to students 24/7 anywhere in the world, so it’s extremely ;These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
What skills will I gain?
- Learn the fundamental principles of customer service
- Recognise what can stop you giving outstanding customer service
- This course will teach you about customer behaviour
- Learn how to measure customer satisfaction
- Learn call greetings as a caller and a receiver
- Develop your telephone etiquette and technique
- Gain a full understanding of how to deal with difficult customers
- Learn to use appropriate language during telephone conversations
- Job hunters & School leavers
- College or University student & graduates
- Personal assistant & Receptionist
- Secretary or Assistant for a company director
- New or Temporary staff
- Call Centre Representative or Call handlers
- Customer service representative or Customer service agent
- Customer service team member or supervisor
- Customer Service Team Leader or Customer Relations Advisor
- Sales or Hotel manager
Module 01 : Customer Service Principles
- The Value of Customer Good Service
- Enhancing Customer Relationship
- Dealing with Customer Expectation
- Problem Solving
- Success of Customer Service
- Excellent Customer Service Process
- Communication Skills for Customer Service
- Customer Awareness
- Improving Your Customer Service Leadership
- Building Teamwork for Customer Service
- Handling Customer Complains
- Telephone Techniques
- Telephone Etiquette
- Telephone Customer Service
- Power of Telephone Courtesy
- Internal Customer Service
- The CSR – A Powerful Choice
- Getting the Professional Edge
- All Important Customers
- Building Your Skills
- Building Your Skills with Technology
- Managing your Attitude
- Developing Effective Telephone Customer Service Skills
- At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”. Updated on 16 May, 2024
Eligibility / Requirements
- You must be 16 or over
- You should have a basic understanding of English and basic IT knowledge
- You will need a computer or tablet with internet connection (or access to one)
Job roles this course is suitable for:
Customer Service Representative , Customer Service Agent , Receptionist , Administrators , Call center manager , Telemarketers , Customer service assistantAbout 1TRAINING
We believe that online learning should be modern and innovative, which is why we created 1Training. Offering courses on a wide range of topics, we can help you find the career of your dreams, and will help you every step of the way. Cutting edge teaching techniques, a wide range of topics, and the personal touch is our recipe for deliciously simple learning. If you don’t believe us, just ask the 10,000+ people we’ve already helped to realise their full potential.Company Overview
1Training has established an excellent reputation in the UK for providing professional and vocational training, aiming particularly to train young people for the world of work. 1 Training aims to fill gaps in employment skills, whilst placing an emphasis on the changing nature of work itself. We are regarded as a leading provider of this type of training, as well as general workforce development, and are known throughout the UK and the world for our excellent results.
We offer hundreds of courses in accounting, teacher training, business and office administration, health and social care, project management, accounting, beauty therapy, IT and customer service etc. – providing a worthwhile and practical education in industries that are each rapidly growing and consistently recruiting.
Our Training
- All of our 1Training tutors have a wealth of experience and qualifications in their field – they are highly knowledgeable, organised and fully equipped to provide courses that will stimulate and inspire.
- Our training courses combine theoretical and practical sessions that work to develop knowledge and ability, as well as instil vital confidence, in our students.
- We deliver a high-quality professional and vocational education, using excellent academic course materials that will not only educate but equip you to be successful in your field.
- By participating in our education programmes, you will strengthen your academic, vocational, and technical skills through assignments that place an emphasis on each.
- 1Training is committed to helping all learners acquire worthwhile academic, vocational and technical skills. Upon completion, you will be prepared for the highly skilled, well paid, and in-demand employment opportunities of the 21st-century global economy.
- Affordable & Engaging E-Learning Content.
- High quality e-learning study materials, and mock exams.
- Tutorials/materials from the industry leading experts.
- Study in a user friendly, advanced online learning platform.
- Anytime & Anywhere Learning.
- 24/7 Access to the Learning Portal.
- Access Course Content on Mobile, Tablet or Desktop.
- Amazing Reviews from Current and Past Students.
- Excellent customer service and administrative support.
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