British Academy For Training & Development Conflict Management Strategies & Styles British Academy For Training & Development
Price: GBP 3,179

    Course details

    Course Description:

    Human relations managers in businesses often find themselves managing situations of inter-personal conflict.  How can you manage disagreements in ways that build personal and collegial relationships rather than harming them? Such disagreements or conflicts can occur between individuals or between groups of people. Here are five strategies from conflict management theory for managing stressful situations. None is them is a "one-size-fits-all" solution. Which one is the best in a given situation will depend on a variety of factors, including an appraisal of the levels of conflict.
    How attendees will benefit?

    After completion of the programme, delegates will be able to:
    • Identify causes of conflict
    •  Describe how diversity and differences can be harnessed
    •  Demonstrate strategies that avoid escalation of conflict
    • Demonstrate techniques to show empathy and rapport
    • Problem solve quickly and effectively
    • Handle customer complaints appropriately
    • Negotiate a successful outcome
    Course Content:
    • What is conflict?
      Causes of conflict
      Why people can seem difficult
      Differences, diversity and opportunity
    • Diagnostic clinic
    • Communication skills for conflict resolution
      Active listening
      Effective questioning
      Rapport building
      3 perspectives
      Saying 'No'
      Assertive behaviour
      Effective promising
    • Win-win negotiating
      10 tips for negotiating
      Aligning conflicting or competing outcomes
      Effective behaviour for successful negotiating
    • Handling customer complaints
      Turn complaint into compliment
      Establishing the issue
      Determining a course of action
      Following up
    • Managing stress
      Identifying signs of stress
      Keeping your cool
      Venting appropriatels
    Course Style:
    • Lecture or One-to-One training style.
    • In house training.
    • Group Training.
    • Practical Training.
    • We provide this course in any place and at any time suitable for you.
    Updated on 06 February, 2018

    Eligibility / Requirements

    This course provides training in conflict resolution to equip participants with the skills, knowledge and confidence to effectively manage and turn around potentially negative performance situations in the workplace in a clear, assertive and constructive manner.

    Job roles this course is suitable for:

    Administrators , Engineers , Advocates , Accountants

    About British Academy For Training & Development

    British Academy For Training & Development (BATD) is one of the leading Academies across the world in training and development solutions. Our vision has been workable, achievable and realistic, our resources to contributed to achieving it.  Our services are open to all levels of organizations and people, since we believe in enabling and enhancing knowledge and skills. We operate in different parts of the world in more than 35 countries.

    Through our specialized work in Management, Media, PR and Information Technology, we are working to:
    - Improve organizational performance through customized training and development solutions.
    - Enhance people’s skills and their ability to embrace changing career patterns, global mobility, technological developments and new ways of working.
    - Provide organizations and individuals with unique opportunities to exchange business and management experience and knowledge on a global level.
    - Provide customized and VIP training with very flexible and comfortable services for our values costumers.

    See all British Academy For Training & Development courses

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