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- Duration / Course length: Upto 4 Hours Start now
- Accredited by: CPDiAP
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Global Edulink hosts the world’s best online education all in one place. And we’re pleased to provide a course from that collection that is tailored to directly suit the role of the credit controller or professionals within a financial control position.Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals but, as it’s quite a sensitive aspect, this course’s focuses in on the collection process.
This practical course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, viewers will learn how to organise and carry out calls so that they secure a customer commitment every time.
By the end of the course you’ll be able to:
- Recognise the importance of your role in the business
- Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer
- Use a well-organised and confident approach to every stage of a collections call, from initial preparation through to follow-up actions
- Recognise when customers are seeking to avoid payment and move to establish for both parties a win-win situation
- Learn how to make effective collections and use basic techniques to overcome excuses
- Get a payment commitment from every call
- Introduction toTelephone Collections
- Understanding Collections
- Techniques of Communication
- Understanding and Working with Customers
- Understanding Behavior Styles
- Identifying Effective Collections
- Understanding Danger Signals
Successful candidates will be awarded a certificate in Telephone Collections & Debit Management.
Benefits you will gain:
By enrolling in to this course, you’ll get:
- High quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- Includes step-by-step tutorial videos and an effective, professional support service.
- 24/7 Access to the Learning Portal.
- Benefit of applying NUS extra Discount Card.
- Recognised Accredited Qualification.
- Access Course Content on Mobile, Tablet or Desktop.
- Study in a user friendly, advanced online learning platform.
- Excellent customer service and administrative support.
Updated on 19 March, 2024
Eligibility / Requirements
- This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage.
- Learners should be ages 16 or over to undertake the qualification.
- Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.
Job roles this course is suitable for:
Credit Controller , Collections Administrator , Collections Officer , Collections SpecialistAbout Global Edulink
Global Edulink – online education for a skill-hungry workforce
Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.
Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques.
How the courses work
Learn with Global Edulink and you’ll have the opportunity to gain insight and knowledge from tutors that are well qualified and experienced in their industry sector. Your tutor will be your mentor and support during your learning journey.
- Because each course combines practical and theory, you’ll pick up essential knowledge and gain the confidence to put it into practice at the same time.
- High-quality course materials are provided, which you can access at any time during the course, which will help strengthen your knowledge and help you to perform well in the workplace.
- You’ll find a course structure focused around modules, which can have mock and final exams at the end, with pass grades and diplomas awarded on completion. Some courses will lead to professional qualifications assessed and awarded by external bodies such as NCFE, PEARSON, and PEOPLECERT etc.
- Browse through the course guides and you will find details on any skill level or entry requirements, who the course is best suited to and what you can hope to achieve and build on while you learn. Some courses require no prior knowledge or experience, while others are for those already in a specific job or with some experience to build on. The course details also cover the method of assessment and length of course.
275 students have enrolled with Global Edulink through Laimoon
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