Diploma in Office Administration & Reception

Course details

Enhance your reception and administrative skills to improve your prospects of gaining employment or promotion within the broad field of office administration. A Diploma in Office Administration and Reception from recognised course provider Global Edulink will demonstrate to employers your willingness and ability to learn and improve.


Course structure

The Diploma in Office Administration and Reception is delivered in four units, delivered through professionally developed tutorials:

Unit 1: Customer service skills;
Unit 2: Developing ICT skills and business communication;
Unit 3: Professional and personal development, and managing a business environment;
Unit 4: Record keeping (Finance and HR).

The course will also focus on improving general customer service skills (which are vital for working as a Receptionist or in any role with customer contact). You will also learn how to prepare and produce business documentation such as letters, presentations and memos and how to communicate within a business environment through emails and social media.

We know that learning these skills are vital to working in an office or Receptionist role, but we also understand that gaining employment can be difficult without adequate job-seeking skills. Therefore, your course will also cover CV, cover letter and personal statement preparation, as well as job interview techniques.

With flexible study times of online learning, apply today to easily gain the skills needed to be a successful Receptionist, Office admin, Office manager, Administrative assistant or Secretary and begin to start a good career.

By the end of your course, you will have gained or improved your Administrative, Receptionist, ICT, Customer Services, Finance, HR and technical writing skills and improved your chances of gaining employment or making good progress in your career.

COURSE CURRICULUM

1. Developing customer service skills
2. Business reports and letter writing
3. E-mails writing tips
4. Typing speed development
5. Tips for speed reading
6. Microsoft word
7. Microsoft excel
8. Microsoft powerpoint
9. Microsoft outlook
10. Microsoft access
11. Diary management
12. Handling confidential documents
13. Job functions and description of office admin/ manager
14. Successful meeting minutes
15. Note taking
16. Document proofreading
17. Appointment booking and arranging interviews
18. Delivering postal mail
19. Dictating
20. Organising a meeting
21. Data management, record keeping and filing
22. Event planning
23. Arrange business travel & accommodation
24. Bookkeeping
25. Quickbooks for payroll management
26. Invoicing/petty cash
27. Supervising and monitoring the office works
28. Time management
29. Motivating employees
30. Creating an effective cv and cover letter

Distance learning

By learning online, you can access your course content 24 hours a day, 7 days a week, 365 days a year and can easily fit your learning around your busy life. With specialist mentor support, plus all the reading and study materials you need plus an online study forum and platform you will be guided through each step of gaining your qualification.

Assessment

You will take a final, multiple-choice assessment at the end of your course; this is marked automatically so you will immediately know whether you have passed and gained your qualification. Students who pass the course will gain a Diploma in Office Administration and Reception.

Benefits you will gain:

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

  Updated on 19 March, 2024