John Academy ITIL® Managing Across the Lifecycle John Academy
  • Duration / Course length: Upto 11 Hours Start now
  • Accredited in: UK
  • Accredited by: CiQCPD Qualification Standards
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

The ITIL® Managing Across the Lifecycle - Video Training Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organisations service by bridging the service lifecycle stages. You will know the process of stakeholder management, the communication system in business, process integration and managing services across the lifecycle. In the ITIL® Managing Across the Lifecycle - Video Training Course course, you will also learn the ways of governance, measurement, implement and improving in ITIL lifecycle.
The series course deals with several sub-divided issues. For example, the Communication and Stakeholder management provide you with the knowledge of stakeholder management and communication and explains the role of business relationship management in communication. The part Process Integration describes the integration of service management processes through the service lifecycle. On the other hand, in Managing services across the service lifecycle section, you will learn how to identify and assess the needs of the stakeholders and customers and the requirements across all service lifecycle stages.
In short, after completing the course, you will be able to implement, assess and improve service management in your business organisation.


Course Introduction
  • Course Organization
  • Course Conventions & Agenda
Introduction to Managing Across the Lifecycle
  • The Practice of Service Management
  • Service Value Across the Lifecycle
  • Other Key Concepts
  • Introduction to MaLC Summary
Stakeholder Management & Communication
  • Stakeholder Management
  • Stakeholder Communication
  • Stakeholder Management & Communication Summary
Process Integration
  • Process Integration Across the Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Process Integration Summary
Managing Services Across the Lifecycle
  • Stakeholder Needs
  • Managing Cross-Lifecycle Processes
  • Implementing & Improving Services
  • Challenges, CSFs & Risks
  • Managing Services Across
  • Governance
  • Organizational Structure
  • Service Provider Types
  • Governance Summary
  • Measuring
  • Measurement Frameworks
  • Measurement Summary
Implement & Improving
  • Implementing Service Management
  • Assessing Service Management
  • Improving Service Management
  • Key Considerations
  • Implementing & Improving Summary
  • Workbooks - ITIL® Managing Across the Lifecycle - Video Training Course
Updated on 31 December, 2021

Eligibility / Requirements

Our ITIL® Managing Across the Lifecycle – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

About John Academy

John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient time and place. So, we have decided to give them a unique opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.

Who We Are

We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world – the employment world and at their desired field of interests.

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