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Alpha Academy Diploma in Customer Service: Telephone Etiquette Alpha Academy
  • Duration / Course length: Upto 11 Hours Start now
  • Accrediting country: UK
  • Accrediting body: CPD Qualification StandardsIAO
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. If you work for customer service wan to improve your skills there or thinking to get a job in this sector, this Customer Service: Telephone Etiquette Training Diploma will be beneficial for you. You will learn how to communicate more professionally on the telephone, manage difficult customer, it will improve your listening skills, project the company in a positive manner, practice good telephone techniques and telephone manners, use appropriate language during telephone conversations, and more.

Course Highlights

The price is for the whole course including final exam – no hidden fees
Accredited Certificate upon successful completion at an additional cost
Efficient exam system with instant results
Track progress within own personal learning portal
24/7 customer support via live chat
Customer Service: Telephone Etiquette Training Diploma has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Service: Telephone Etiquette Training Diploma is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.

COURSE CURRICULUM
  • Diploma in Customer Service: Telephone Etiquette
Updated on 04 July, 2018

About Alpha Academy

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.
Why Choose Us: 
  • On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission. 
  • After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29  or for both £39.
  • This is perfect for you if you want to add the experience to your CV/Resumé or hang it on your wall.
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