- Duration / Course length: Upto 11 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. If you work for customer service wan to improve your skills there or thinking to get a job in this sector, this Customer Service: Telephone Etiquette Training Diploma will be beneficial for you. You will learn how to communicate more professionally on the telephone, manage difficult customer, it will improve your listening skills, project the company in a positive manner, practice good telephone techniques and telephone manners, use appropriate language during telephone conversations, and more.Course Highlights
The price is for the whole course including final exam – no hidden fees
Accredited Certificate upon successful completion at an additional cost
Efficient exam system with instant results
Track progress within own personal learning portal
24/7 customer support via live chat
Customer Service: Telephone Etiquette Training Diploma has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Service: Telephone Etiquette Training Diploma is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.
COURSE CURRICULUM
- Diploma in Customer Service: Telephone Etiquette
Job roles this course is suitable for:
Customer Service , Manager , Customer Service , Customer Service , Customer Service ExecutiveAbout Alpha Academy
Alpha Academy is an online learning platform that provides one of the best e-learning experience that you can think of. With a large variety of training courses to choose from, you are bound to find something to suit you. Whether it be to improve your current expertise or develop new skills, we can facilitate your goal. On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission.
Why Choose Us:
- On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission.
- This is perfect for you if you want to add the experience to your CV/Resumé or hang it on your wall.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
