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Alpha Academy Call Centre & Customer Service Beginner Alpha Academy
  • Duration / Course length: Upto 8 Hours Start now
  • Accredited in: UK
  • Accredited by: CPD Qualification StandardsCiQ
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.

Providing excellent customer service can help your business to succeed and this Level 2 Certificate in Call Centre & Customer Service Beginner will explain to you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.

Course Highlights
  • The price is for the whole course including the final exam – no hidden fees
  • Accredited Certificate upon successful completion at an additional cost
  • Efficient exam system with instant results
  • Track progress within own personal learning portal
  • 24/7 customer support via live chat
Level 2 Certificate in Call Centre & Customer Service Beginner has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Beginner is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.

So, why not improve your chances of gaining professional skills and better earning potential.


COURSE CURRICULUM

Call Centre & Customer Service Training Course
  • Module One – Getting Started
  • Module Two – The Basics (I)
  • Module Three – The Basics (II)
  • Module Four – Phone Etiquette
  • Moule Five – Tools
  • Module Six – Speaking Like a Star
  • Module Seven – Types of Questions
  • Module Eight – Benchmarking
  • Module Nine – Goal Setting
  • Module Ten – Key Steps
  • Module Eleven – Closing
  • Module Twelve – Wrapping Up
Activities
  • Call Centre & Customer Service Training Course- Activities
Recommended Reading
  • Recommended Reading: Level 2 Certificate in Call Centre & Customer Service
Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.

Career Path
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this course, you have the potential to achieve a higher salary.

The sky really is the limit. Updated on 29 April, 2021

Eligibility / Requirements

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over.
  • A basic understanding of the English language is required to attend this course.

About Alpha Academy

Alpha Academy is an online learning platform that provides one of the best e-learning experience that you can think of. With a large variety of training courses to choose from, you are bound to find something to suit you. Whether it be to improve your current expertise or develop new skills, we can facilitate your goal. On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission.

Why Choose Us: 

  • On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission.
  • This is perfect for you if you want to add the experience to your CV/Resumé or hang it on your wall.

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

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