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Alpha Academy Call Centre & Customer Service Beginner Alpha Academy
  • Duration / Course length: Upto 8 Hours Start now
  • Accredited in: UK
  • Accredited by: CPD Qualification StandardsCiQ
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.
Providing excellent customer service can help your business to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.

Course Highlights

The price is for the whole course including final exam – no hidden fees
Accredited Certificate upon successful completion at an additional cost
Efficient exam system with instant results
Track progress within own personal learning portal
24/7 customer support via live chat
Level 2 Certificate in Call Centre & Customer Service Training has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Training is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.


COURSE CURRICULUM
  • Call Centre & Customer Service Training Course
Updated on 21 June, 2018

About Alpha Academy

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

Why Choose Us: 

  • On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission. 
  • After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
  • This is perfect for you if you want to add the experience to your CV/Resumé or hang it on your wall.
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