Mastering the Art of Office Administration HNI Training & Coaching
Price: AED 5,985

Course details

Who Should Attend:

  • Administrators
  • Office Managers
  • Secretaries & Personal Assistants
  • Administrative Personnel
Course Objectives

  • Learn how to self-manage to become more effective and efficient
  • Practise assertive verbal and non-verbal communication for best results
  • Explore ways to negotiate effectively using listening and questioning skills
  • Understand the importance of professional presence on the job
  • Identify ways to manage the performance of administrative staff and to manage your boss
  • Master techniques to plan and manage workload effectively and achieve objectives
  • Understand and apply time management and prioritisation techniques effectively
  • Familiarity with different methods of filing, their advantages and disadvantages
  • Learn how to recognise and manage conflict to achieve greater productivity
  • Develop problem-solving skills to increase your effectiveness and value in your team.
What will you gain?

By the end of this course you will be able to:

  • Gain practical skills and knowledge to improve the overall administration within your office, or organisation
  • Understand what makes a good administrator
  • Plan and prioritise time and activities
  • Deal successfully with colleagues and customers.
Course Content

  • Getting Organised (I)
  • Dealing with Email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
  • Getting Organised (II)
  • Keeping Your Workspace Organised
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
  • Managing Time
  • Getting It All Done On Time
  • Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
  • The Team of Two
  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations
  • Taking Care of Yourself
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload.

Updated on 28 September, 2016

About HNI Training & Coaching

HNI Training and Coaching as a Dubai training center, is an innovator and leader in human capital development, providing world-class experiential corporate training solutions and services in English and Arabic to organisations in the MENA region. HNI Training and Coaching is amongst the leading training institutes in Dubai that currently offers training courses in Abu Dhabi, Dubai and Doha in 16 different categories.

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