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Home UAE Courses Client Care and Customer Service WOW Your Customers Masterclass
WOW Your Customers Masterclass 24Karat Training
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WOW Your Customers Masterclass JBR Jumeirah Beach Residence, Dubai

24Karat Training

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Price: AED 1,500
  • Duration: 2 Days
  • Timings: Part Time, Weekday morning classes

    Course details

    Create Memorable Customer Experiences

    To increase the business, two things are required -

    1) More Customers and 2) More Business from Existing Customers!

    This workshop ensures that participants develop the same mindset!

    Course Objectives

    • Decide Customer Service Strategies To Realize The Vision
    • To Understand The Components Of Successful Customer Care
    • To Learn The Best Ways To Provide Exceptional Customer Service By Exceeding Customer Satisfaction And Expectations Of Customers
    • To Generate New Ideas To 'WOW' Customers
    • To Gain An Understanding Of Handling Customers Who Complain
    • To Understand Creation Of Customer Loyalty Through Excellent Customer Care
    • To Create A Culture Of 'Passion For Service'
    • To Design A Customer Service Charter

    The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. The higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

    Updated on 29 August, 2017

    Job titles this course is suitable for

    This workshop is beneficial for all employees who are brand ambassadors of an organization, wanting to propel the organization towards winning future by delighting customers. This highly enjoyable and 'experiential' workshop is for anyone in a customer related role, who wishes to learn new skills, and understand the key concepts of customer service that will enable him/her to perform job responsibilities more effectively. It develops a sense of ownership for the Vision, Mission and Values, and encourages participants to design a plan for providing ‘Exceptional Service’ to all their Internal as well as External Customers.

    Job roles this course is suitable for:

    Customer Service and Sales Professionals

    Course Location

    Show map Location JBR Jumeirah Beach Residence - Dubai

    About 24Karat Training

    24 Karat Training is the most trusted training firm in the region. Founded by extremely committed, result-oriented and competent training professionals, we have been relied upon by our clients, large and small, private and public, to enhance Sales, Service Quality and Leadership Potential. We are extremely passionate about Training and we strive to provide the highest quality training experience. Over the last 16 years, we have many highly satisfied clients from different countries and we pride ourselves on our track record.

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