Postgraduate Certificate (MBA Pathway) in Customers and Their Needs Metropolitan School of Business and Management UK
What and who exactly is a customer? How do you ensure they are recognized and valued? How do you know what they want? How do you know they are happy with your product and service? These are some of the aspects covered in this module. In this age of fierce competition, managers must understand their customers and respond quickly and effectively to any given feedback. By the end of this module students will be able to put in place a customer service strategy for their company.
Learning Outcomes:
- Explain the need to build relationships with customers and to satisfy their needs and wishes.
- Discuss the ways in which quality contributes to customers’ satisfaction with the organisation’s products and services.
- Categorise customers into various market segments to aid effective communication.
Certificate:
Students who successfully complete this short online course will receive a (Non Credit ) Postgraduate Certificate (MBA Pathway) in Customers and Their Needs from Metropolitan School of Business and Management UK.
This course is no longer available.
- Duration: Flexible
- Timings: Flexible
Course details
What and who exactly is a customer? How do you ensure they are recognized and valued? How do you know what they want? How do you know they are happy with your product and service? These are some of the aspects covered in this module. In this age of fierce competition, managers must understand their customers and respond quickly and effectively to any given feedback. By the end of this module students will be able to put in place a customer service strategy for their company.
Learning Outcomes:
- Explain the need to build relationships with customers and to satisfy their needs and wishes.
- Discuss the ways in which quality contributes to customers’ satisfaction with the organisation’s products and services.
- Categorise customers into various market segments to aid effective communication.
Certificate:
Students who successfully complete this short online course will receive a (Non Credit ) Postgraduate Certificate (MBA Pathway) in Customers and Their Needs from Metropolitan School of Business and Management UK.
Updated on 05 April, 2023About Metropolitan School of Business and Management UK
Metropolitan School of Business and Management London, UK, is a British Business school based in the United Kingdom. MSBM is a Pathway College offering level 4,5, 6 and 7 Diploma leading to a University Degree from top UK Universities.
MSBM is a private for-profit business school with a head office in Canary Wharf London, United Kingdom. It provides International Students access to outstanding British Business and Management courses from prestigious UK Universities at almost half the fees from the Universities.
MSBM offers a range of online programmes in the UK, starting from Level 4 & 5 Diplomas leading to a Bachelors of Business Management (BBM) or Bachelor of Science in I.T and Computing (BSc I.T) from top UK Universities. We also offer Level 7 Postgraduate Diploma leading to Master of Business Administration (MBA) and Master of Science in Strategic Business Information Technology (MSc I.T) from top UK Universities.
MSBM also specialise in a range of Executive education and corporate training. All of these courses are offered using state-of-the-art equipment and the latest in blended learning, to ensure every student has the opportunity to succeed to his or her potential.
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