- Duration / Course length: Upto 1 Hour Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
The way you treat your customers can make or break the deal. That’s why the first rule of building a successful business is excellent customer service.Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career.
The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then, the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.
So, join today and master the art of customer service!
Customer Service Skills Training
- Module 01: Introduction to Customer Service
- Module 02: Characteristics of Good Customer Service
- Module 03: Customer Relationship Management
- Module 04: Communicate with Customers
- Module 05: Handling Customer Complaints
- Module 06: Problem-Solving Over Phone
- Module 07: Improving Customer Service
Eligibility / Requirements
This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.
Job roles this course is suitable for:
Customer Service Manager , Customer Service Engineer , Customer Service Team Leader , Customer Service Specialist , Customer Service /Optometrist , Customer Service Agent , Manager , Customer Service Centre , Customer Service Executive , Retail ManagerAbout John Academy
John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient time and place. So, we have decided to give them a unique opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.
Who We Are
We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world – the employment world and at their desired field of interests.
Certification
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.
