The Professional Supervisor

Course details

By the end of the program, participants will be able to:

• Clarify the scope and nature of a supervisory position.
• Learn some ways to deal with the challenges of the role.
• Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
• Learn key techniques to help you plan and prioritize effectively.
• Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
• Develop strategies for motivating your team, giving feedback, and resolving conflict.

Program Outline

Adjusting to Your Role    

• A Survival Guide  
• Pre-Assignment: The Average Supervisor
• Making the Transition
• Case Studies
• A Supervisor's Role & Responsibilities

Making Plans

• Old Saws
• Urgent-Important Matrix
• Prioritizing
• The Elements of Planning
• Planning to Plan

Setting Goals

Leadership          

• What is Leadership?
• Brief History of Leadership Studies
• The Leadership Formula
• Direction and Support

The Situational Leadership Model

Synergy

• Green Vegetables
• Synergy
• More About Teams
• Additional Information

Building Trust

Team Development

• The Four Stages of Teams 
• How Can I Help?
• Team Problem-Solving
• Team Leadership 
• Case Study: Bill Newman

Communication 

• Barriers to Good Communication
• Active Listening
• Asking Questions 

The Communication Process

Motivation

Orientation & Training

• 48 Hours
• Rate Your Orientation

Providing Feedback

• Types of Feedback

Delegation

• Delegation Definitions
• Group Exercise
• When Not to Delegate
• Key Points

Dealing with Conflict

• When to Get Involved and How to Resolve Conflict
• The Problem Solving Process           
• Session Twenty: Discipline 
• A Personal Action Plan
• Recommended Reading List