The Dale Carnegie Seminar in Effective Communications and Human Relations

Course details

Many people have the desire to change, to improve, and to succeed. That’s not unusual. But few people have the vision, the courage and the determination to actually do something about it. Be a one of them. When you have completed this training, you will be astonished at how much you have gained from it. You will have progressed more than you now think is possible. For the rest of your life, you will look back upon this course as one of the turning points of your life.

Who Should Attend

Employees at all levels in a corporation who seek to maximize their performance, become stronger leaders and add more value to the organization.

Outline

Overall Program Objectives:

• Build greater self-confidence
• Strengthen people skills
• Enhance communication skills
• Develop Leadership skills
• Reduce Stress and Improve Our Attitude

Participants Learn how to:

• Incorporate the 12 qualities of outstanding leaders
• Criticize and not be hated for it
• Use their own enthusiasm to motivate others
• Resolve workplace conflicts quickly and effectively
• Run meetings that actually accomplish something
• Reduce self-consciousness and fear
• Think on their feet
• Deliver presentations with pose and confidence
• Generate more and better ideas
• Excel as consensus builders
• Tackle complex challenges
• Work smarter, not harder

The Program outline:

Day One

Build a foundation for success

• Learn methods to connect with others
• Familiarize ourselves with the Five Drivers of Success
• Expand our capacity to achieve our vision by committing to breakthroughs

Recall and Use Names

• Focus on people as individuals
• Create positive first impression
• Use methods for remembering names

Build on Memory skills and enhance relationships

• Apply a process for memory improvement
• Become familiar with the principles for improving human relations
• Identify opportunities for improving business relationships

Increase Self-Confidence

• Use our experiences to communicate more confidently
• Communicate with clarity and conciseness
• Discover how past experiences influence behavior

Day Two

Motivate Others and Enhance Relationships

• Persuasively communicate in a clear and concise way so people are moved to action
• See how consistent application of the Human Relations Principles improves results
• Discover how relationships help us advance toward our goals

Make our Ideas Clear

• Demonstrate clarity when giving directions
• Learn to present information in a logical sequence
• Reinforce the value of demonstrations when explaining information

Energize Our Communications

• Recognize that including action in our communications releases nervous energy
• Become more natural when communicating with others
• Become more animated to energize and engage others

Unleash Our Full Potential

• Display increased levels of courage, confidence, and conviction
• Effectively tap our reserve power
• Develop a greater freedom for self-expression

Day Three

Realize the Power of Enthusiasm

• Realize that we are responsible for our attitudes
• Use positive "self-talks" to increase our confidence
• Discover the benefits of being proactive

Disagree Agreeably

• Demonstrate a process to organize our thoughts in impromptu situations
• Communicate our ideas effectively even when we disagree
• Strengthen our personal opinions with evidence

Develop More Flexibility

• Implement a wider range of communication skills
• Apply the power of risk-taking
• Become more open-minded to change and opportunity

Celebrate Achievements and Renew Our Vision

• Recognize breakthroughs resulting from this program
• Inspire and motivate others by communicating our visions
• Commit to continuous improvement