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Adams Academy Admin and Receptionist Diploma Level 3 Adams Academy
  • Duration / Course length: 61 Hours Start now
  • Accredited by: CiQCPD Qualification Standards
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Would you like to work in administrative support roles in organizations or want to update your existing administrative and supervisory skills? If it's a YES, then Admin and Receptionist Diploma Level 3 is exactly what you need!
The course begins with the necessary knowledge and training in the fundamentals of administration and reception. It includes admin support, administrative management, customer relations & dealings, professional telephone receptionist skills and much more. It also enable you to expand your knowledge & skills on computer literacy so that you can carry out your work more effectively. With the help this course you will learn the necessary skills, knowledge and information of office administration.
A professional receptionist is mainly responsible to communicate first with the clients, and to be in the front liners in the business industry. So it is very important for you to have the skills in office management. This course will help you to learn organizational skills, office management techniques, and advanced Microsoft Office skills.
Basically, this course is a complete package for you with all required skills of professional administrator and receptionist.

COURSE CURRICULUM

Admin Support
  • Module One - Getting Started
  • Module Two - Getting Organized (I)
  • Module Three - Getting Organized (II)
  • Module Four - Managing Time
  • Module Five - Getting It All Done On Time
  • Module Six - Special Tasks
  • Module Seven - Verbal Communication Skills
  • Module Eight - Non-Verbal Communication Skills
  • Module Nine - Empowering Yourself
  • Module Ten - The Team of Two
  • Module Eleven - Taking Care of Yourself
  • Module Twelve - Wrapping Up
Administrative Management
  • Module One - Getting Started
  • Module Two - Why Your Office Needs Administrative Procedures
  • Module Three - Gathering the Right Tools
  • Module Four - Identifying Procedures to Include
  • Module Five - Top Five Procedures to Record
  • Module Six - What to Include in Your Binder (I)
  • Module Seven - What to Include in Your Binder (II)
  • Module Eight - Organizing Your Binder
  • Module Nine - What Not to Include in the Procedure Guide
  • Module Ten - Share Office Procedure Guide
  • Module Eleven - Successfully Executing the Guide
  • Module Twelve - Wrapping Up
Organisational Skills
  • Module One - Getting Started
  • Module Two - Remove the Clutter
  • Module Three - Prioritize
  • Module Four - Scheduling Your Time
  • Module Five - To Do Lists
  • Module Six - Paper and Paperless Storage
  • Module Seven - Organization in Your Work Area
  • Module Eight - Tools to Fight Procrastination
  • Module Nine - Organizing Your Inbox
  • Module Ten - Avoid the Causes of Disorganization
  • Module Eleven - Discipline is the Key to Stay Organized
  • Module Twelve - Wrapping Up
  • Organisational Skills Course for Administrator Level 2- Activities
Receptionist
  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Becoming a Successful Receptionist
Customer Service Skills
  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service
  • Focusing on the Customer
  • Customer Service and the Telephone
  • Handling Complaints
  • Enduring Stress
Customer Relations & Dealings
  • Module One - Getting Started
  • Module Two - The Right Attitude Starts with You
  • Module Three - Stress Management (Internal Stressors)
  • Module Four - Stress Management (External Stressors)
  • Module Five - Transactional Analysis
  • Module Six - Why are Some Customers Difficult
  • Module Seven - Dealing with the Customer Over the Phone
  • Module Eight - Dealing with the Customer In Person
  • Module Nine - Sensitivity in Dealing with Customers
  • Module Ten - Scenarios of Dealing with a Difficult Customer
  • Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve - Wrapping Up
Professional Telephone Receptionist Skills
  • Module One - Getting Started
  • Module Two - Core Skills Required
  • Module Three - Self-Management (I)
  • Module Four - Self-Management (II)
  • Module Five - Time Management (I)
  • Module Six - Time Management (II)
  • Module Seven - Organizing and Planning (I)
  • Module Eight - Organizing and Planning (II)
  • Module Nine - Communication (I)
  • Module Ten - Communication (II)
  • Module Eleven - Additional Challenges
  • Module Twelve - Wrapping Up
  • Professional Telephone Receptionist Course- Activities
Updated on 15 February, 2022

About Adams Academy

Adams Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.

Our Mission

To make learning more accessible to learning enthusiasts, regardless of where they are residing in the world. To offer different courses of different levels for the students to choose from. To position our company as a leader in the industry of online learning.

Our Vision

Maintain the good credibility and reputation that we have built as online courses provider.

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