- Other Location: Bukit Batok - West
- Duration: 12 Months
Course details
This programme is designed to provide students with the critical knowledge and skills needed in a hotel. Students will learn the fundamentals in Front Office Operations, Housekeeping Operations, Concierge Operations and supervisory skills.
Mode of Study
Full time
On an average, the teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.
Programme Outline+
Accomodations and Housekeeping
- WSQ Conduct Orientation and Training
- WSQ Interact with Guests
- WSQ Implement Marketing Strategies
- WSQ Handle Guest or Resident Arrival
- WSQ Handle Guest or Resident Departures
- WSQ Implement Loss Prevention
- WSQ Maintain Guest or Resident Accounts
- WSQ Maintain Inventories
- WSQ Monitor Front Office or Guest Services
- WSQ Monitor Income and Expenses
- WSQ Monitor Reservation Services
- WSQ Provide Safety and Security for Guests
- WSQ Service Guest Rooms
- WSQ Supervise Housekeeping Operations
- WSQ Supervise Staff
- WSQ Work Safely
General Studies
- Communication in Business
- Fundamentals of Hospitality Hosting
Entry Requirements
Singaporeans and PRs
- Minimum 2 GCE ‘N’ Level including English*
- Successful interview
- Minimum age of 16 years old
Admission Interview
The interview component allows us to assess students’ suitability as an applicant against our education philosophy as well as the industry. It is also a good opportunity for students to speak to our trainers, share their concerns and gain insights into challenges of the industry
Assessment Framework
Theory, practical examinations, practical exercises, presentations, written assignments, projects, class participation & performance during industrial attachment
Certification
WSQ Advanced Certificate in Hotel and Accommodation Services by the Singapore Workforce Development Agency.
Updated on 08 November, 2015Course Location
About Shatec Institutes
SHATEC was set up in 1983 by the Singapore Hotel Association to equip Singapore’s hospitality industry with a skilled workforce. Since then, SHATEC has made its mark as a premium hospitality school with many of its 30,000 strong alumni from more than 20 countries helming key positions in the hospitality and tourism industry. For this, SHATEC received the prestigious “Most Outstanding Contribution to Tourism” award from the Singapore Tourism Board in 1992. SHATEC is the first institution to have been inducted into the World Gourmet Summit Hall of Fame in 2009 for winning the Culinary Institution of the Year award for 4 consecutive years (2001 to 2004). In addition to being a school for full-time students, SHATEC has been appointed by the Singapore Workforce Development Agency to be a CET Centre for Tourism and F&B industries.
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