Course details
INTRODUCTION
Providing service excellence individually is not enough. Every person in the service value chain plays an important role in delivering quality service. Team members must learn to partner with one another with a common objective in mind. This module shows how to delight customers at every touch point by working as team and providing seamless service.
This course is conducted by Capelle Academy (CET).
OBJECTIVES
At the end of the program, participants should be able to:
- Recognize the role that one plays in the service value chain
- Acquire information commonly sought by the organization’s customers
- Deliver service as part of a team according to the organization’s service standards
- Escalate service performance issues that affect the organization’s service standards
- Look out and anticipate customers’ needs so that they will speak positively about the organisation.
- Take ownership in providing excellent customer service.
METHODOLOGY
The learning methods will include:
- Experiential activities
- Lectures
- Group and individual exercises
- Case scenarios and discussions
- Role plays
WHO SHOULD ATTEND
This workshop is designed customer service personnel
Updated on 08 November, 2015Course Location
About Organisational Development Concepts Pte Ltd
We_The was established by a team of professionals passionate on OD who saw the increasing demand for customised training intervention, and the increasing need of a one stop provider.
The We_The management team have more than 47 years experience in the OD and HRD fields. Together with its in-house management consultant and a team of 80 associate trainers as well as subject matter experts in various fields, we are here to serve and support your organizations developmental needs.
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