Course details
This workshop equips one with the necessary skills and knowledge needed in face of persity. These include acknowledging the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with persity. Learners will be able to monitor one’s action while implementing the above.
Course Content
- Recognise the importance of inclusiveness in a perse service environment.
- Apply of emotional intelligence when interacting with team members and customers;
- Demonstrate resilience when faced with challenges in a perse environment;
- Monitoring own actions when handling with persity.
Target Audience
This course is suitable for, Customer facing staff, Customer Service Representative and Call Centre Officers, Store Advisors, Service Crew etc.
Assessment and Certificate
Upon successful completion, participant will receive a WSQ Statement of Attainment.
Updated on 08 November, 2015Course Location
About Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
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