DIPLOMA OF MANAGEMENT Central

Course details

Module Name Unit of competency Description
Managing
Customer
Service II
Manage quality
customer service
This unit describes the performance outcomes, skills and
knowledge required to develop strategies to manage
organisational systems that ensure products and services are
delivered and maintained to standards agreed by the
organisation.
Managing
Finance
Manage budgets and
financial plans
This unit describes the performance outcomes, skills and
knowledge required to undertake financial management within
a work team in an organisation. This includes planning and
implementing financial management approaches, supporting
team members whose role involves aspects of financial
operations, monitoring and controlling finances, and reviewing
and evaluating effectiveness of financial management
processes in line with the financial objectives of the work team
and the organisation.
Managing Risk Manage risk This unit describes the performance outcomes, skills and
knowledge required to manage risks in a range of contexts
across the organisation or for a specific business unit or area.
The unit has been designed to be consistent with AS/NZS
4360:2004 Risk management.
Managing
People
Recruit, select and
induct staff
Manage people
performance
This unit describes the performance outcomes, skills and
knowledge required to execute tasks associated with the
recruitment cycle.
This unit describes the performance outcomes, skills and
knowledge required to manage the performance of staff who
report to them directly. Development of key result areas and
key performance indicators and standards, coupled with
regular and timely coaching and feedback, provide the basis
for performance management.
Operations
Management
Manage operational
plan
Ensure a safe
workplace
This unit describes the performance outcomes, skills and
knowledge required to develop and monitor implementation of
the operational plan to provide efficient and effective
workplace practices within the organisation's productivity and
profitability plans. Management at a strategic level requires
systems and procedures to be developed and implemented to
facilitate the organisation's operational plan.
This unit describes the performance outcomes, skills and
knowledge required to establish, maintain and evaluate the
organisation's occupational health and safety (OHS) policies,
procedures and programs in the relevant work area in
accordance with OHS legal requirements.
Project
Management
Manage projects This unit describes the performance outcomes, skills and
knowledge required to manage a straightforward project or a
section of a larger project. This unit addresses the
management of projects including the development of a
project plan, administering and monitoring the project,
finalising the project and reviewing the project to identify
lessons learnt for application to future projects.