Diploma in Retail Management Central

Course details

The modules under WSQ Diploma in Retail Management are developed for retail professionals at the managerial level, who have a high degree of autonomy, possess responsibility in decision-making, and require knowledge and skills to perform a wide range of duties in a dynamic retail environment.

These include: 

• Store / Outlet Managers 
• Assistant Sales / Sales Managers 
• Senior Merchandising Managers 

To qualify for a Diploma in Retail Management, inpiduals must successfully complete: 

• 7 core modules, and 
• 2 elective modules 

Core Modules

• Manage Operational HR Policies 
• Lead and Manage Work Teams 
• Manage Finance for Retail Operations 
• Manage Marketing Mix 
• Manage Merchandise Presentation and Visual Display 
• Manage Quality Service Operations 
• Retailing and the Economy 

Elective Modules

• Buy Merchandise 
• Contribute to the Buying of Merchandise 
• Control Inventory 
• Develop/Co-develop Store Security Policies and Procedures 
• Develop and Implement Creative Concepts for Visual Merchandising 
• Manage an Online Retail Business 
• Manage and Maintain Store Facilities 
• Manage Customer Relationships (CRM) in a Retail Environment 
• Manage Promotional Activities
• Manage Retail Productivity 
• Manage Sales Operations 
• Manage Staff Training and Assessment 
• Set up a Retail Business 

A WSQ Statement of Attainment will be awarded upon successful completion and assessment of each training module.

Entry Requirements 

• GCE 'O' level Credit in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy, and
• Currently working in retail sector or unemployed, and have or had at least 3 years of retail working experience in supervisory or managerial position, in addition to meeting the admission requirements; or
• Currently working in non-retail sector or unemployed, and hold or held Professional / Managerial / Management Executive (PME) position for at least 3 years, in addition to meeting the admission requirements