ServiceNow Certified Administration For Beginners

Course details

Welcome to Service Now Certified Administration For Beginners

Enterprise cloud computing at its best!

Course Description

This course is designed for individuals who are new to the ServiceNow platform and is a valuable course covering the core fundamentals. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated:

After taking this course, a successful student can:

• Create new applications and new modules to establish an information hierarchy.
• Manage users, groups, and roles.
• Personalize and create forms and fields for the various roles and groups to target
company requirements.
• Define Service Level Agreements (SLAs), notifications, and reports.
• Interact with the ServiceNow Knowledge Base for company use.
• Implement Application Security by using high security settings and access controls.
• Populate the Configuration Management Database (CMDB) by defining
Configuration Items (CIs) for company use.
• Move data in and out of an instance using update sets, import sets, and transform
maps.
• Build Service Catalog items and variables, and apply workflows.

The course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam. You do need to brush up on the theory part as this course mainly focuses on hand-on demonstration of concepts.

Who Should Attend

This course is designed for beginners with 0 Updated on 02 January, 2018