Course details
SAP's CRM overview course includes several modules that support key functional areas including:
- SAP CRM Sales
- SAP CRM Marketing
- SAP CRM Service
- SAP CRM Analytics
- SAP CRM Interaction Center
- SAP CRM Web Channel (which includes E-Commerce, E-Marketing and E-Service)
- SAP CRM Partner Channel Management
- SAP CRM WebClient UI[1]
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