Resolve Grievances and Dispute (HR-ERC-401E-0)

Course details

Course Objectives

The course will address the skills and knowledge required to measure the effectiveness of human resource functions. It covers prioritizing functions requiring measurement, developing measurement processes and reporting the outcomes.

Course Outline

Prepare to address grievances and disputes

• Analyse legislative requirements and guidelines regarding labour-management relations, industrial practices and compliance requirements appropriate to the organization context
  
• Maintain communication and effective working relationships with representatives of unions and organizations to prevent escalation of grievances and disputes
  
• Work with involved parties to investigate the validity and credibility of claims
  
• Prepare and support others to develop possible responses or solutions based on review of information

Manage grievance, dispute and negotiation processes

• Communicate with involved parties to agree on the issue(s) under consideration
  
• Negotiate with involved parties to achieve agreement regarding mutually acceptable outcomes using appropriate questioning and conflict resolution techniques
  
• Document all interactions and agreements to ensure follow-through and commitment by all involved parties
  
• Maintain communication and engagement with involved parties to ensure agreed outcomes are implemented