- Duration / Course length: Upto 2 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Are you ready to take your customer service skills to the next level? Our comprehensive "Professional Customer Service Skills Training" course is designed to empower you with the knowledge and techniques to excel in customer care.Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate.
Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional.
Enroll in our "Professional Customer Service Skills Training" course today and unleash your full potential in the world of customer care!
Professional Customer Service Skills Course Curriculum
- Understanding Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
Some of our features are:
- This is a dedicated website for teaching
- 24/7 tutor support
- Interactive Content
- Affordable price
- 100% online
- Flexible deadline
The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if ;
After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.
✅ So let's do this! Enrol today and start learning about the Professional Customer Service Skills course! Updated on 20 February, 2024
Eligibility / Requirements
No formal entry requirements. You need to have:
- Passion for learning.
- A Basic understanding of the English language.
- A smart device (smartphone, tablet, laptop or computer) with an internet connection.
- Over the age of 16.
Job roles this course is suitable for:
Customer Service Representative , Customer Care Operator , Receptionist , Customer Service Manager , Customer Care ExecutiveAbout The Teachers Training
Teachers Training is the leading course provider for teachers and professionals who work in the education sector. Our mission is to train you through high-quality online continuing professional development programs that will enable you to become an amazing teacher.
Our extensive course library contains courses of all levels and our topics range from classroom management to SEN teaching to school shadow support to many more. You name the topic and we are sure we have it.
Whether you are taking your first steps into teaching or are looking to develop your expertise and skills online, we have the perfect course for you. We cater to both graduates and experienced professionals alike. Become a member of our growing community of educators and learn from industry experts through up-to-date, audio-visual training.
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