Play The Role

Course details

"All the world's a stage, And all the men and women merely players:

They have their exits and their entrances; And one man in his time plays many parts" As You Like It, William Shakespeare

You just cannot afford to have sloppy communication skills if you work in a high performance organization. And this is especially the case when it comes to running effective meetings.

Many organizations hemorrhage away the one resource they cannot get backtime. It's an invisible loss, one that does not appear on the financials. The absence of effective meetings cause no end of frustration in the ranks. Poor meetings have been endemic in American business for decadeslike a genetic defect passed down to each generation.

Fortunately, time lost in meetings could be reduced by simply upgrading facilitation skillsespecially meeting communication skills. Great group facilitators have mastered the 26 communication skills they must know about to move a group forward.

These communication roles don't last longfrom a couple of seconds to a few minutes. Yet these twenty-six communication skills greatly impact group effectiveness by determining how well group members handle information or even understands what's going on.

Topics include:

Facilitative LeadershipUnderstanding how to play the role

Playing the 10 task group communication roles that insure the job gets done.

The 6 relationship communication roles the build bonds between individuals

Recognizing and controlling the 10 self-oriented roles that disrupt group progress

Identifying four personality types the produce dysfunctional behavior.

Remember

When managers and other responsible persons in business organizations are asked how much of the work day is spent in communicating, the replies range from 85 to 99 percent." Harold Zelko and Frank Dance