- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Day One:· Principles of human performance
· Definition of quality
· Applying quality in human performance
· The sub-conscious level and its role in performance
· Challenges in quality management
Day Two:
· Relating work to vision!
· Communicating about quality
· Defining standards
· Set your own standards
· Characteristics of a standard
Day Three:
· Tools for quality assessment and management
· What are KPIs
· The proper use of KPIs
· Action plans for quality management using KPIs
· Resources for quality management
· Stakeholder involvement and communicating your quality management practice
Day Four:
· Developing a matrix for KPI ranking and scoring
· Analysis of quality assessment data
· Integrating total quality concept in human performance
· Direct observation
· Using secondary sources
· Interview guides and checklist development
Day Five:
· Continuous performance quality control and management
· Participatory practices for performance quality assurance
· Working with resource limited and insecure areas
· International examples from other industries Updated on 16 May, 2024
Job roles this course is suitable for:
Human Resources Manager , Team Leader , Special Advisor , Human ResourcesAbout Convertas
CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.
Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.
Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.
Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.
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