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- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
In the ever-evolving world of travel and tourism, becoming a successful Travel Agent and Consultant requires a blend of industry knowledge and specialized skills. Our comprehensive course offers an in-depth exploration of all facets of the travel industry, from the basics of travel and tourism to advanced concepts like sustainable tourism and crisis management. You’ll start with a foundational understanding of tourism products and services, then advance to mastering tour operating, travel retailing, and effective marketing strategies.As you progress, the course will enhance your communication skills, crucial for delivering exceptional customer service and satisfaction. You'll learn how to manage customer relationships effectively and handle the intricacies of human resource management within the travel industry. Explore critical topics such as transport management procedures and the impact of Brexit on tourism, preparing you to navigate industry challenges with confidence.
The course also focuses on developing public awareness campaigns and understanding sustainable tourism practices, equipping you with the knowledge to promote responsible travel and make a positive impact. Whether you're aspiring to be a top Travel Agent or Consultant, this course provides the theoretical framework and expertise needed to thrive in this dynamic field. Prepare yourself to lead in the travel industry with a comprehensive understanding of both the challenges and opportunities it presents.
Learning Outcomes
- Gain foundational knowledge of travel and tourism products and services.
- Develop skills in tour operating, travel retailing, and marketing.
- Enhance communication and customer service abilities.
- Learn effective customer relationship management and human resource practices.
- Understand crisis management and sustainable tourism principles.
- Master public awareness campaigns and adapt to industry changes like Brexit.
- Module 01: Introduction to Travel and Tourism
- Module 02: Tourism Products and Services
- Module 03: Tour Operating and Travel Retailing
- Module 04: Marketing in Travel and Tourism
- Module 05: Developing Communication Skills
- Module 06: Customer Service and Satisfaction
- Module 07: Customer Relationship Management (CRM)
- Module 08: Human Resource Management in Travel Industry
- Module 09: Crisis and Visitor Attraction Management
- Module 10: Transport Management Procedure
- Module 11: Sustainable Tourism
- Module 12: Public Awareness Campaigns
- Module 13: Brexit and its Impact on Tourism Industry
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Travel Consultant , Travel Agent , Tour Operator , Travel Marketing Specialist , Sustainable Tourism Coordinator , Customer Service ManagerAbout IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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