Online
- Duration / Course length: Upto 6 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions.Learning Outcomes:
- Understand the nuances of telephone communication and its importance.
- Master verbal communication techniques to engage and connect with callers.
- Develop strategies to identify and serve diverse customer needs.
- Acquire skills to handle objections, negotiate effectively, and say “no” professionally.
- Learn the art of sales by phone, message taking, and call-back strategies.
- Develop and perfect telemarketing scripts for successful interactions.
- Enhance communication etiquette in various telemarketing scenarios.
- Explore stress management techniques for maintaining professionalism.
Telephone Etiquette Online Training
- Telemarketing and Types of Telemarketing
- Business Practice
- What’s Missing in Telephone Communication?
- Verbal Communication Techniques
- Who are Your Customers?
- To Serve and Delight
- Did You Hear Me?
- Asking the Right Questions
- Saying No
- Sales by Phone
- Taking Messages
- Staying Out of Voice Mail Jail
- Closing Down the Voice
- Cold and Warm Calls
- Developing a Script
- Perfecting the Script
- Handling Objections
- Negotiation Techniques
- It’s More Than Just a Phase
- Phone Tag and Getting the Call Back
- Stress Busting
- Campaign Delivery
- Unlimited access to the course for a lifetime.
- Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
- Structured lesson planning in line with industry standards.
- Immerse yourself in innovative and captivating course materials and activities.
- Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
- Flexibility to complete the Course at your own pace, on your own schedule.
- Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 22 AED. Original hard copy certificates are available for an additional 35 AED.
Who is this course for?
This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.
- Aspiring Telemarketers and Sales Professionals.
- Customer Service Representatives Seeking Enhanced Communication Skills.
- Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions.
- Business Professionals Interested in Delivering Outstanding Customer Service.
Eligibility / Requirements
This Telephone Etiquette Online Training was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Job roles this course is suitable for:
Customer Service Representative , Telemarketer , Chat Agent , Sales Representative , Virtual Assistant , Technical Support Representative , Call Center RepresentativeAbout StudyHub
Who Are We?Studyhub is a premier online learning platform which aims to help individuals worldwide to realise their educational dreams. For 5 years, we have been dedicated to providing a comprehensive selection of high-quality courses designed to suit the needs of learners of all ages, backgrounds, and experience levels. We have over 1000 professionally made courses to support your career growth. More than 20000 students have chosen us as their learning platform. Born out of a passion for education and technological innovation, Studyhub has grown to become a hub for knowledge, skills acquisition, and career advancement. Our team of expert educators, industry professionals, and passionate individuals are committed to promoting a culture of effective learning. We believe in the transformative power of education, and our mission is to make the world a better place with the help of proper education.
Whether you're a student looking to enhance your academic performance or a professional seeking to expand your skillset, Studyhub is here to guide you on your learning path. Join our community today and embark on an exciting educational journey with us. Success awaits you!
Why Studyhub?
When you choose to study with Studyhub, you're investing in more than just a course—you're investing in your future. Our extensive collection of courses covers a wide array of subjects, each made with attention to detail and a clear focus on real-world applicability. We understand the dynamic nature of the global job market, and our courses reflect the most in-demand skills and knowledge areas. With us, you are not just learning; you are advancing towards your dreams.
- Chance to get extensive training from industry expert instructors
- Study anytime from anywhere at your own pace
- Upskill and enhance your earning potential by completing a course and getting a CPD accredited certificate.
- Satisfaction guaranteed
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