Online
- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Customer service is key to retail success! Master the art of customer service by enrolling in this professional training course today!Through the Retail Customer Service & Effective Customer Targeting course, you will gain an insight into what customers want and how to manage different types of customers effectively. It includes strategies, techniques and best practices for delivering different types of customer service, equipping you with advanced communication and management skills.
Enrol in this accredited qualification today and gain the practical knowledge, skills and credentials to launch a successful career in the retail sector!
COURSE CURRICULUM
Retail Customer Service & Effective Customer Targeting
- Who We Are and What We Do
- The Sales Process and Dealing with Customers at the Checkout
- Importance of Consumer Behaviour
- Taking Trends and Targeting Customers Effectively
- The Importance of Communicating with Customers
- Identifying and Addressing Customer Needs
- Generating Return Business
- In-Person Customer Service
- Giving Customer Service over the Phone
- Providing Electronic Customer Service
- Recovering Difficult Customers
- Understanding When to Escalate.
- Unlimited access to the course for a lifetime.
- Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
- Structured lesson planning in line with industry standards.
- Immerse yourself in innovative and captivating course materials and activities.
- Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
- Flexibility to complete the Retail Customer Service & Effective Customer Targeting Course at your own pace, on your own schedule.
- Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £ Original Hard Copy certificates need to be ordered at an additional cost of £8.
Who is this course for?
This Retail Customer Service & Effective Customer Targeting does not require you to have any prior qualifications or experience. You can just enrol and start learning.
Career path
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Retail Customer Service & Effective Customer Targeting is a great way for you to gain multiple skills from the comfort of your home. Updated on 20 October, 2023
Eligibility / Requirements
This Retail Customer Service & Effective Customer Targeting was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Job roles this course is suitable for:
Customer Service Representative (CSR) , Retail Customer Service Executive , Senior Business Analyst , marketing , Marketing & Communications Executive , Customer Care Representative , Customer Business Manager , Retail Development Associate , Brand Retail Marketing Lead , Retailer Interaction LeaderAbout StudyHub
Who Are We?Studyhub is a premier online learning platform which aims to help individuals worldwide to realise their educational dreams. For 5 years, we have been dedicated to providing a comprehensive selection of high-quality courses designed to suit the needs of learners of all ages, backgrounds, and experience levels. We have over 1000 professionally made courses to support your career growth. More than 20000 students have chosen us as their learning platform. Born out of a passion for education and technological innovation, Studyhub has grown to become a hub for knowledge, skills acquisition, and career advancement. Our team of expert educators, industry professionals, and passionate individuals are committed to promoting a culture of effective learning. We believe in the transformative power of education, and our mission is to make the world a better place with the help of proper education.
Whether you're a student looking to enhance your academic performance or a professional seeking to expand your skillset, Studyhub is here to guide you on your learning path. Join our community today and embark on an exciting educational journey with us. Success awaits you!
Why Studyhub?
When you choose to study with Studyhub, you're investing in more than just a course—you're investing in your future. Our extensive collection of courses covers a wide array of subjects, each made with attention to detail and a clear focus on real-world applicability. We understand the dynamic nature of the global job market, and our courses reflect the most in-demand skills and knowledge areas. With us, you are not just learning; you are advancing towards your dreams.
- Chance to get extensive training from industry expert instructors
- Study anytime from anywhere at your own pace
- Upskill and enhance your earning potential by completing a course and getting a CPD accredited certificate.
- Satisfaction guaranteed
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