StudyHub Retail Customer Service and Customer Targeting StudyHub
  • Duration / Course length: Upto 3 Hours Start now
  • Accredited by: CPD Qualification Standards
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Customer service is key to retail success! Master the art of customer service by enrolling in this professional training course today!

Through the Retail Customer Service & Effective Customer Targeting course, you will gain an insight into what customers want and how to manage different types of customers effectively. It includes strategies, techniques and best practices for delivering different types of customer service, equipping you with advanced communication and management skills.

Enrol in this accredited qualification today and gain the practical knowledge, skills and credentials to launch a successful career in the retail sector!

  • Who We Are and What We Do
  • The Sales Process and Dealing with Customers at the Checkout
  • Importance of Consumer Behaviour
  • Taking Trends and Targeting Customers Effectively
  • The Importance of Communicating with Customers
  • Identifying and Addressing Customer Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate.

Why buy this Retail Customer Service & Effective Customer Targeting?
  • Unlimited access to the course for forever
  • Digital Certificate, Transcript, student ID are all included in the price
  • Absolutely no hidden fees
  • Directly receive CPD accredited qualifications after course completion
  • Receive one to one assistance every weekday from professionals
  • Immediately receive the PDF certificate after passing
  • Receive the original copies of your certificate and transcript on the next working day
  • Easily learn the skills and knowledge from the comfort of your home


After studying the course materials of the Retail Customer Service & Effective Customer Targeting you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered.

Who is this course for?

This Retail Customer Service & Effective Customer Targeting does not require you to have any prior qualifications or experience. You can just enrol and start ;

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Retail Customer Service & Effective Customer Targeting is a great way for you to gain multiple skills from the comfort of your home.

  Updated on 26 April, 2022

Eligibility / Requirements

This Retail Customer Service & Effective Customer Targeting was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Job roles this course is suitable for:

Customer Service Representative (CSR) , Retail Customer Service Executive , Senior Business Analyst , marketing , Marketing & Communications Executive , Customer Care Representative , Customer Business Manager , Retail Development Associate , Brand Retail Marketing Lead , Retailer Interaction Leader

About StudyHub

Who Are We?

Our culture has evolved incessantly throughout the 15 years that make up the history of our company. Studyhub's core principles continue to be the values ​​that govern our every action. Our values ​​are central to our culture: they shape our behaviour, reinforce our customer-centric approach, and influence how we work with each other, with our learners, and with the community - all of which lead to a positive environment.

Never before have we had so many options and opportunities at our fingertips. Now it is possible to learn and grow any skills in just a few hours. Train with the most experienced instructors on the planet and organise a revolution from home through the Internet.

Why Studyhub?

  • Chance to get extensive training from industry expert instructors
  • Study anytime from anywhere at your own pace
  • Upskill and enhance your earning potential by completing a course and getting a CPD accredited certificate.
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