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- Duration / Course length: Upto 2 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Retail banking is at the heart of everyday financial services, connecting people with essential banking products. This course on Retail Banking is designed to give you a clear understanding of how personal banking works. It covers everything from opening bank accounts to managing payments and handling customer needs effectively.You'll also learn about key banking services, risk management, fraud detection, and how to identify counterfeit currency. Whether you’re interested in becoming a bank teller, improving your banking skills, or understanding how the system operates, this course provides the knowledge you need.
With a focus on practical banking tasks and customer service, this course ensures you’re prepared for real-world banking challenges. Start your journey into the world of retail banking, where you’ll gain skills that are vital for both personal and professional success.
Learning Outcomes:
- Understand core retail banking services and their functions.
- Learn the roles and duties of a bank teller.
- Gain knowledge in opening bank accounts and managing payments.
- Master fraud detection and handling in banking.
- Develop strong customer service and banking ethics skills.
- Grasp key principles of banking risk management.
- Module 01: Introduction to Banking
- Module 02: Banking Services
- Module 03: Categories of Banking Institutions
- Module 04: Bank Teller
- Module 05: Bank Accounts and Opening Them
- Module 06: Mathematics for Bank Tellers
- Module 07: Bookkeeping and Payment
- Module 08: Cash Sorting & Counterfeit Identification
- Module 09: Fraud Handling
- Module 10: Customer Services
- Module 11: Banking Risk Management
- Module 12: Ethics
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Bank Teller , Customer Service Representative , Banking Operations Specialist , Retail Banking Officer , Fraud Analyst , Banking Risk ManagerAbout IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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