Receptionist Diploma Level 3

Course details

Learn the strategies of becoming a skilled receptionist and begin your acquaintance with the Receptionist Diploma Level 3 course.

A receptionist can be compared with a mirror where the reflection of the company will be shown. A skilled receptionist can attract customers and can increase the reputation of the company. Similarly, a receptionist without proper skill can bring downfall to your company. The course is designed for people who want to pursue their career as a receptionist. Here, you will explore the duties and tasks of a receptionist, essential office management and administrative skill, communication skill, and more.

Upon successful completion, you will be confident enough to start your career as a receptionist.

Key features of the course:

Lifetime access to the course
No hidden fees, only pay the price of the course which includes exam fees.
Recognised qualification upon successful completion of the course
Study from anywhere, anytime, whenever it is convenient for you.
Affordable and engaging e-learning study materials
Study at your own pace from tablet, PC or smartphone
Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

COURSE CURRICULUM

Module 1: Receptionist

Receptionist
Importance of Receptionist
Different Types of Receptionist & Roles
Communication Skills for Receptionist
Telephone Skills
Listening Skills
Taking Messages
Presenting & Appearance
Reservation Procedure
Confidentiality Checklist
Being Organized as Receptionist
Becoming a Successful Receptionist

Module 2: Communication Skills

Techniques To Be A Spontaneous Speaker
Knowledge Is Power - So Enrich Your Knowledge
Remarkable Tips To Introduce Yourself
Simple Strategies That Promote Conversations
Speaking From The Heart
Learn To Be A Good Listener First
Stop Bragging About Yourself
Easy Way To Start A Conversation
Handle Criticism Smartly
Asking For What You Want

Module 3: Interpersonal Skills

Module One - Getting Started
Module Two - Verbal Communication Skills
Module Three - Non-Verbal Communication Skills
Module Four - Making Small Talk and Moving Beyond
Module Five - Moving the Conversation Along
Module Six - Remembering Names
Module Seven - Influencing Skills
Module Eight - Bringing People to Your Side
Module Nine - Sharing Your Opinion
Module Ten - Negotiation Basics
Module Eleven - Making an Impact
Module Twelve - Wrapping Up
Developing Interpersonal Skills Course- Activities

Module 4: Office Management Skills

Building Your Management Team
Building A Successful Brand
Achieving Quality Through Teamwork
Keys To Staying Motivated
Improve Your Marketing
Provide Top Customer Service
Wrapping Up

Module 5: Microsoft Word

Module One - Getting Started
Module Two - Opening
Module Three - Working with the Interface
Module Four - Your First Document
Module Five - Basic Editing Tasks
Module Six - Basic Formatting Tasks
Module Seven - Formatting Paragraphs
Module Eight - Advanced Formatting Tasks
Module Nine - Working with Styles
Module Ten - Formatting the Page
Module Eleven - Sharing Your Document
Module Twelve - Wrapping Up
Activities- Microsoft Word

Module 6: Microsoft Excel

Module One - Getting Started
Module Two - Opening Excel
Module Three - Working with the Interface
Module Four - Your First Worksheet
Module Five - Viewing Excel Data
Module Six - Building Formulas
Module Seven - Using Excel Functions
Module Eight - Using Quick Analysis
Module Nine - Formatting Your Data
Module Ten - Using Styles, Themes, and Effects
Module Eleven - Printing and Sharing Your Workbook
Module Twelve - Wrapping Up
Activities - Microsoft Excel

Module 7: Microsoft PowerPoint

Module One - Getting Started
Module Two - Opening PowerPoint
Module Three - Working with the Interface
Module Four - Your First Presentation
Module Five - Working with Text
Module Six - Formatting Text and Paragraphs
Module Seven - Adding Pictures
Module Eight - Advanced Formatting Tasks
Module Nine - Working with Transitions and Animations
Module Ten - Setting Up Your Slide Show
Module Eleven - Showtime!
Module Twelve - Wrapping Up
Activities-Microsoft PowerPoint Updated on 08 December, 2023