- Duration / Course length: Upto 6 Hours Start now
- Accredited by: CPD GroupIAO
- Certificates:
- Course delivery: This course is delivered in video format
Course details
OverviewThis comprehensive course on Phone-Based Customer Service will deepen your understanding of this topic.
After successful completion of this course, you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.
To enroll in this course today to fast-track your career ladder.
How will I get my certificate?
At the end of the course, there will be an online quiz, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, at an additional price.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds.
COURSE CURRICULUM
Phone-Based Customer Service
- Module 1: Introduction to Customer Service
- Module 2: What's Different about Good Customer Service?
- Module 3: Customer Relationship Management
- Module 4: Customer Service Communication Strategies
- Module 5: Aspects of Phone Etiquette
- Module 6: Building Rapport Over the Phone
- Module 7: Inbound and Outbound Calls
- Module 8: Active Listening and Managing Tough Callers
- Module 9: Managing Interoffice Calls and Voicemail
- Module 10: Problem Solving over the Phone
- Module 11: Intra Organisation Dealings
- Module 12: Measuring Customer Service
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, etc Updated on 10 January, 2024
Eligibility / Requirements
Our Phone-Based Customer Service is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G, or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Job roles this course is suitable for:
Customer Service Representative (CSR) , Leader , Customer Support , Customer Care Representative , Call Centre Agent , Call Center Sales AgentAbout Apex Learning
Apex Learning aims to be an online education that provides the necessary support to the learners and facilitates educators' work and contributes to professional development. We offer innovative pedagogical resources and training in a planned, updated, and oriented way.
At Apex Learning we share the goal of millions of people to make the world better and we are aware that, as a company, our actions have a great influence on society. For this reason, at Apex Learning we actively evolve to bring knowledge to everyone, through technology, based on efficiency, quality, credibility, and innovation.
Our mission is to offer innovative and quality education through distance education, allowing everyone easy access through technology and the development of a sustainable society.
Our vision to be an educational portal of reference in distance education, innovative in its proposals and practices and in the formation of critical, conscious, and entrepreneurial learners.
