- Duration / Course length: Upto 6 Hours Start now
- Accredited by: CPD GroupIAO
- Certificates:
- Course delivery: This course is delivered in video format
Course details
OverviewThis comprehensive course on Phone-Based Customer Service will deepen your understanding of this topic.
Upon successful completion of the Phone-Based Customer Service course, you'll gain the essential skills needed to excel in this dynamic field. This course is designed to equip you with the practical knowledge and techniques required to deliver exceptional customer service over the phone.
In addition, upon finishing the course, you'll receive CPD-accredited… + Read More
Eligibility / Requirements
Our Phone-Based Customer Service is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G, or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Job roles this course is suitable for:
Customer Service Representative (CSR) , Leader , Customer Support , Customer Care Representative , Call Centre Agent , Call Center Sales AgentAbout Apex Learning
Apex Learning aims to be an online education that provides the necessary support to the learners and facilitates educators' work and contributes to professional development. We offer innovative pedagogical resources and training in a planned, updated, and oriented way.
At Apex Learning we share the goal of millions of people to make the world better and we are aware that, as a company, our actions have a great influence on society. For this reason, at Apex Learning we actively evolve to bring knowledge to everyone, through technology, based on efficiency, quality, credibility, and innovation.
Our mission is to offer innovative and quality education through distance education, allowing everyone easy access through technology and the development of a sustainable society.
Our vision to be an educational portal of reference in distance education, innovative in its proposals and practices and in the formation of critical, conscious, and entrepreneurial learners.
