Office Admin, Secretarial and PA Diploma

Course details

Acquire the skills and techniques necessary for effective administrative management and explore strategies for excelling as a secretary or personal assistant with the Office Admin, Secretarial, and PA Diploma Course.

The online course begins by elucidating the roles and responsibilities of personal assistants and secretaries, followed by a detailed exploration of the distinctions between the two. It delves into the intricacies of diary management, offering insights into efficient practices. Business writing is a crucial aspect covered in the course, addressing formats and structures for faxes, memorandums, and emails. Furthermore, the course provides an extensive discussion on telephone etiquette and communication skills, essential for managing customer interactions.

The curriculum also includes guidance on arranging accommodations, travel, and business trips. Establishing a robust filing system, understanding common filing pitfalls, and honing time management skills are integral components of the course. Strategies for creating, sending invoices, and effectively handling customer complaints are also highlighted. The course proceeds to cover planning, presenting, and proofreading presentations, emphasizing successful delivery approaches. Finally, participants will gain proficiency in using essential applications such as Outlook, Excel, and Word.


Office Admin, Secretarial and PA Diploma Course Learning Outcomes:

• Master roles and responsibilities of personal assistants and secretaries.
• Develop efficient diary management skills.
• Acquire expertise in business writing formats for various communications.
• Enhance telephone etiquette and communication skills.
• Learn to organize travel arrangements, set up filing systems, and avoid common filing errors.
• Gain practical skills in time management, invoicing strategies, and handling customer complaints.

Office Admin, Secretarial and PA Diploma Course Outline:
Admin Support

• Getting Started
• Getting Organized (I)
• Getting Organized (II)
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself
• Wrapping Up

Administrative Management

• Getting Started
• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder (I)
• What to Include in Your Binder (II)
• Organizing Your Binder
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide
• Wrapping Up

Organisational Skills

• Getting Started
• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To-Do Lists
• Paper and Paperless Storage
• Organization in Your Work Area
• Tools to Fight Procrastination
• Organizing Your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized
• Wrapping Up

Personal Assistant

• Getting Started
• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Tools of the Trade (I)
• Tools of the Trade (II)
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Special Tasks
• Wrapping Up

Business Writing

• Getting Started
• Working with Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing Emails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types of Documents
• Proofreading and Finishing
• Wrapping Up

Self Esteem & Confidence Building

• Getting Started
• What Does Self-Confidence Mean To You
• Obstacles to Our Goals
• Communication Skills
• The Importance of Goal Setting
• Feeling the Part
• Looking the Part
• Sounding the Part
• Powerful Presentations
• Coping Techniques
• Dealing with Difficult Behavior
• Wrapping Up

Microsoft Word

• Getting Started
• Opening
• Working with the Interface
• Your First Document
• Basic Editing Tasks
• Basic Formatting Tasks
• Formatting Paragraphs
• Advanced Formatting Tasks
• Working with Styles
• Formatting the Page
• Sharing Your Document
• Wrapping Up
• Word for Newbies – Activities

Microsoft PowerPoint

• Getting Started
• Opening PowerPoint
• Working with the Interface
• Your First Presentation
• Working with Text
• Formatting Text and Paragraphs
• Adding Pictures
• Advanced Formatting Tasks
• Working with Transitions and Animations
• Setting Up Your Slide Show
• Showtime!
• Wrapping Up
• PowerPoint Essential Activities

Microsoft Excel

• Getting Started
• Opening Excel
• Working with the Interface
• Your First Worksheet
• Viewing Excel Data
• Building Formulas
• Using Excel Functions
• Using Quick Analysis
• Formatting Your Data
• Using Styles, Themes, and Effects
• Printing and Sharing Your Workbook
• Wrapping Up
• Excel for Newbies – Activities

Updated on 06 December, 2023