Office Admin and Reception Skills Diploma

Course details

Learn the skills for successfully running and managing an office along with the essential reception skills with the Office Skills and Reception Diploma course.

Working in an office and managing an office are completely two separate things. For managing an office, you need various skills and you will be trusted upon many duties while working in an office only needs your working skills. In the course, you will explore the skills and strategies for efficiently managing an office environment. The course teaches you how to maintain a healthy office environment by applying the strategies and techniques of perfect communication, staff development and training, performance managing, and more.

Shortly, the ultimate purpose of the course is to prepare you for the role of a manager who is responsible for managing an office. You will gain a solid understanding of the office management environment and know how to deal with various situations.

Key features of the course:

• Lifetime access to the course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognized qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC, or smartphone
• Online tutor support when you are in need.

Course curriculum:

Admin Support:

• Module One - Getting StartedFREE
• Module Two - Getting Organized (I)FREE
• Module Three - Getting Organized (II)
• Module Four - Managing Time
• Module Five - Getting It All Done On Time
• Module Six - Special Tasks
• Module Seven - Verbal Communication Skills
• Module Eight - Non-Verbal Communication Skills
• Module Nine - Empowering Yourself
• Module Ten - The Team of Two
• Module Eleven - Taking Care of Yourself
• Module Twelve - Wrapping Up

Administrative Management:

• Module One - Getting Started
• Module Two - Why Your Office Needs Administrative Procedures
• Module Three - Gathering the Right Tools
• Module Four - Identifying Procedures to Include
• Module Five - Top Five Procedures to Record
• Module Six - What to Include in Your Binder (I)
• Module Seven - What to Include in Your Binder (II)
• Module Eight - Organizing Your Binder
• Module Nine - What Not to Include in the Procedure Guide
• Module Ten - Share Office Procedure Guide
• Module Eleven - Successfully Executing the Guide
• Module Twelve - Wrapping Up

Organizational Skills:

• Module One - Getting Started
• Module Two - Remove the Clutter
• Module Three - Prioritize
• Module Four - Scheduling Your Time
• Module Five - To-Do Lists
• Module Six - Paper and Paperless Storage
• Module Seven - Organization in Your Work Area
• Module Eight - Tools to Fight Procrastination
• Module Nine - Organizing Your Inbox
• Module Ten - Avoid the Causes of Disorganization
• Module Eleven - Discipline is the Key to Stay Organized
• Module Twelve - Wrapping Up
• Organizational Skills Course for Administrator- Activities

Receptionist:

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

Customer Relations & Dealings:

• Module One - Getting Started
• Module Two - The Right Attitude Starts with You
• Module Three - Stress Management (Internal Stressors)
• Module Four - Stress Management (External Stressors)
• Module Five - Transactional Analysis
• Module Six - Why are Some Customers Difficult
• Module Seven - Dealing with the Customer Over the Phone
• Module Eight - Dealing with the Customer In-Person
• Module Nine - Sensitivity in Dealing with Customers
• Module Ten - Scenarios of Dealing with a Difficult Customer
• Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
• Module Twelve - Wrapping Up

Professional Telephone Receptionist Skills:

• Module One - Getting Started
• Module Two - Core Skills Required
• Module Three - Self-Management (I)
• Module Four - Self-Management (II)
• Module Five - Time Management (I)
• Module Six - Time Management (II)
• Module Seven - Organizing and Planning (I)
• Module Eight - Organizing and Planning (II)
• Module Nine - Communication (I)
• Module Ten - Communication (II)
• Module Eleven - Additional Challenges
• Module Twelve - Wrapping Up
• Professional Telephone Receptionist Course- Activities

Career path:

Having these various certifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, etc. Updated on 08 December, 2023