Level 7 Business Development and Administration

Course details

Business Development :Course Outline

Level 7 Business Development and Administration Diploma is TQUK Endorsed Certificate. To achieve TQUK Endorsed Diploma of Level 7 Business Development and Administration learner must have to achieve 16 Modules with 160 Credits.

Modules Outline

Module1: Human Resource Management

Describe the implications of different aspects of HRM on their daily responsibilities

Define human resources terms and subject matter

Recruit, interview, and retain employees more effectively

Follow up with new employees in a structured manner

Be an advocate for your employees' health and safety

Provide accurate, actionable feedback to employees

Module2: Communication Strategies

Understand what communication is

Identify ways that communication can happen

Identify barriers to communication and how to overcome them

Develop their non-verbal and par verbal communication skills

Use the STAR method to speak on the spot

Listen actively and effectively

Module3: Conflict Resolution

Understand what conflict and conflict resolution mean

Understand all six phases of the conflict resolution process

Understand the five main styles of conflict resolution

Be able to adapt the process for all types of conflicts

Be able to break out parts of the process and use those tools to prevent conflict

Module4: Change Management

List the steps necessary for preparing a change strategy and building support for the change

Describe the WIFM - the individual motivators for change

Use needed components to develop a change management and communications plans, and to list implementation strategies

Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction

Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits

Module5: Business Acumen

Know how to see the big picture

Develop a risk management strategy

Know how to practice financial literacy

Develop critical thinking

Practice management acumen

Find key financial levers

Module6: Business Ethics

Define and understand ethics.

Understand the benefits of ethics.

Create strategies to implement ethics at work.

Recognize social and business responsibility.

Identify ethical and unethical behavior.

Learn how to make ethical decisions and lead with integrity.

Module7: Business Etiquette

Define etiquette and provide an example of how etiquette can be of value to a company or organization.

Understand the guidelines on how to make effective introductions.

Identify the 3 C's of a good impression.

Identify at least one way to minimize nervousness while in social situations.

Understand how to use a business card effectively.

Identify and practice at least one way to remember names.

Identify the 3 steps in giving a handshake.

Module8: Business Development and Succession Planning

Define business Development and Succession planning and its role in your company.

Lay the groundwork to develop a Development and Succession plan.

The importance of mentorship.

Define and use a SWOT analysis to set goals.

Create a plan, assign roles, and execute the plan.

Module9: Facilitation Skills

Define facilitation and identify its purpose and benefits.

Clarify the role and focus of a facilitator.

Differentiate between process and content in the context of a group discussion.

Provide tips in choosing and preparing for facilitation.

Module 10: Organisational Skills

Examine current habits and routines that are not organized

Learn to prioritize your time schedule and daily tasks

Determine ways of storing information and supplies

Module 11: Negotiation Skills

Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating

Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA

Lay the groundwork for negotiation

Identify what information to share and what to keep to yourself

Understand basic bargaining techniques

Apply strategies for identifying mutual gain

Module 12: Crisis Management

Understand the myths behind workplace violence

Define escalation and identify examples

Learn concerning behaviors

Know what a trigger is and how that can escalate

Understand the proper response to an event

Module 13: Administrative Support Skills

Getting Organized

Manage their time more effectively

Prioritize their time so they can get it all done.

Complete Special Tasks

Verbal Communication Skills

Non-Verbal Communication Skills

Module 14: Risk Assessment and Management

Identify hazards and risks

Update control measures

Grasp the fundamentals of accident reports

Identify risk management techniques

Module 15: Supply Chain Management

Understand the levels of supply chain management and their effects

Comprehend the flows of supply chain management and data warehouses

Take a look at inventory management

Module 16: Contract Management

Identify contract elements

Understand ethical contract management

Calculate value

Negotiate contracts

Create basic amendments

Business Development - Course 

Certification
Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy.
Certificate of Completion (PDF format) = £50
Certificate of Completion (Hardcopy) = £70 + postage charges £15
Endorsed Diploma "Level 7 Diploma in Business Development and Administration" from Awarding Body TQUK (Hardcopy) = £125 + postage charges £15