ILM Endorsed Effective Supervisor Program

Course details

ILM ENDORSED EFFECTIVE SUPERVISOR PROGRAM

The Global EFFECTIVE SUPERVISOR PROGRAM  is designed to assist newly appointed supervisors, or those preparing for management positions to quickly acquire the skills and knowledge with which to take control in their new roles. The program is Endorsed by the ILM, and participants receive certification from the ILM.

WHO ARE THE ILM?
Global Management Academy is an Approved Center for the delivery of programs from the Institute of Leadership and Management. The ILM is part of the City and Guilds Group, and is the largest Management Training Certification Body in Europe. 90,000 managers receive ILM certification annually. The ILM provides clients with an assurance of quality in the design and delivery of all Endorsed Programs.

WHO IS THE PROGRAM SUITABLE FOR?
The Global EFFECTIVE MANAGER PROGRAM is designed to meet the needs of:

• Newly appointed supervisoors or first-line managers;
• Staff prepraing to take on supervisory or first-line management roles;
• Supervisors in both the commercial and public sectors.

PROGRAM CONTENT
The courses in thsis program include:

COURSE 1: EFFECTIVE SUPERVISION SKILLS

• Understanding the role of the First Line Manager
• Understanding the Functions of Management
• Team Goal Setting
• Organizing work
• Assigning work
• Delegating work
• Implementing Delegation Successfully
• Management Controls
• Giving Constructive Feedback
• Managing with Authority
• Tips for the New Supervisor

COURSE 2: INTERPERSONAL COMMUNICATION SKILLS

• Understanding Communication at work
• Overcoming Barriers to Communication
• Understanding Interpersonal Communication
• Understanding and using Para verbal Communication
• Developing your Speaking Skills
• Developing Effective questioning
• Improving your Influencing skills
• Developing your Listening Skills
• Shaping communication for maximum impact
• Knowing when to put it in writing

COURSE 3: TIME MANAGEMENT

• Understanding Time Management
• Prioritizing effectively
• Avoiding Time Traps
• Understanding Time Zones
• Controlling Email
• Setting Goals
• Prioritizing effectively
• Using your Planner
• Learning to take control
• Tackling Procrastination
• Dealing with Interruptions
• Crisis Management

COURSE 4: MANAGING EMPLOYEE PERFORMANCE

• Understanding Performance Appraisal
• The Manager's Role in Performance Management
• Managing the Performance Review Meeting
• Giving Constructive Feedback
• Employee Performance Planning
• Development Planning
• Competency Assessment
• Career Management
• Training Needs Identification
• Supporting Development
• Applying Recognition and Reward
• Managing Poor Performance
• Recognizing poor Performance
• Counselling and support
• Taking Disciplinary Action

COURSE 5: MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS

• The Importance of good working relationships
• Knowing Stakeholder Needs and Expectations
• Managing Relationships
• Coping with 'Difficult' People
• Using Feedback to improve relationships
• Managing Diversity in the workplace
• Managing Cross-Cultural Communication
• Building Trust and Confidence
• Managing Internal Communication
• Monitoring team relationships
• Networking effectively
• Resolving Workplace Conflict
• Managing Anger

PROGRAM DURATION - Learners are free to complete the ILM Award and Certificate programs at their own pace. However, the Award in First Line Management must be completed within 6 months from the date of enrolment.
ASSESSMENT - Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a passmark of 70% and you can take the quizzes as many times as you wish.
INCLUDED - In addition, enrollment in the ILM is included in your course fee (at a cost of £75), which gives you access to an extensive online library of learning resources.

5 REASONS TO ENROL IN THIS PROGRAM NOW!

• You get a Management Certificate which is recognized worldwide.
• You get real value for money (E-learning costs a fraction of conventional learning).
• You can get started immediately.
• You can learn at your own pace, at home, at work, in the park, anywhere you choose.
• You will have excellent support from a dedicated coach throughout the program.

PROGRAM DURATION: You have up to 6 months to complete the program. If you commit 20 hours per month, you will complete the program within 5 months.
CERTIFICATION: ILM Endorsed Program in Effective Supervision.
DELIVERY: On-line with email, skype and phone support as required.
RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets. Updated on 27 September, 2020