- Locations: Abuja Lagos Ibadan
- Duration / Course length: 2 Months
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Customer expectations increase every day the same way the competitiveness of the marketplace increases. It takes little effort to lose a customer. Gaining them back could be expensive. When service providers neglect their concerns, treat them disrespectfully, and fail to follow through with results, customers will be tempted to make their exit.
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
There are a lot of job opportunities opened to a customer service professional in aviation, banks, etc. Our training will give you insight on how to perform efficiently as customer service ;
What you will learn:
- What Is Customer Service?
- The Challenges of Customer Service
- How to Solve Customers Problems
- How to create Strategy for Formulating a Plan for Success
- Empowering a Customer Service agent
- Enhance Communications in Customer Service
- How to Cope with Challenging Customers
- How to Motivate a customer
- Leadership in Customer Service
- Customer Retention and Measurement of Satisfaction
- Technology and Customer Service
- Enhance Excellence in Customer Service
Job roles this course is suitable for:
Customer , Customer Care Coordinator , Administrative Assistant , Assistant Manager-Front OfficeAbout Global Institute of Project Management
Global Institute of Project Management (GIPM) is a professional membership driven institute, with the sole aim of serving the ever-growing community of Project, Facility, Contract, Program, Portfolio and Peoples Management professionals who are the lifeline of every successful project of all business enterprise.
GIPM is careful and strategically crafted to support our members with the right connection and the timely information and insight needed for their career path. We support hopes and aspirations of our members with the latest development in the industry which will aid them to stand out among the rest. The institute is approved by the federal of ministry of Education, Nigeria with the consent of the Attorney General of the federation and the office of the Chief Justice of Nigeria.
The institute Run Professional training in Project Management and Issue: Associate certification and Chartered Project Managemer Certification.
While for Human Resource Management, it issue, Human resource consultant Certificate and Customer Service Professional certification.
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