HR Consultant Diploma (Level 5)

Course details

Level 5 Diploma in HR Consultant - Upon successful completion, a learner will get a Certificate of Completion from ILC.
HR Consultant Diploma is one of the best HR Consultant Diploma offered by ILC to provide Knowledge about HR Consultant to those who are looking to work in the HR Consultant and Management Sector. ILC is one of the Leading Online HR Consultant Diploma providers in the United Kingdom, HR Consultant Diploma includes important modules that teach the learner about their need and succession in their professional life.
Modules Outline
Module 1: Human Resource Management

• Describe the implications of different aspects of Human Resource Management on their daily responsibilities
• Define human resources terms and subject matter
• Recruit, interview, and retain employees more effectively
• Follow up with new employees in a structured manner
• Be an advocate for your employees' health and safety
• Provide accurate, actionable feedback to employees

Module 2: Coaching and Mentoring

• Define coaching, mentoring and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary in defining the current state or reality of your employee's situation.
• Identify the steps needed in defining options for your employees and turn them into a preliminary plan.
• Identify and overcoming common obstacles to the growth and development of your employees.
• Identify when the coaching is at an end and transitioning your employee to other growth opportunities.

Module 3: Conflict Resolution

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions

Module 4: Creative Problem Solving

• Understand problems and the creative problem-solving process
• Identify types of information to gather and key questions to ask in problem-solving
• Identify the importance of defining a problem correctly
• Identify and use four different problem definition tools
• Write concrete problem statements
• Use basic brainstorming tools to generate ideas for solutions
• Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method

Module 5: Customer Support

• Define customer support
• Know the different venues for customer support
• Recognize the challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support

Module 6: Employee Motivation

• Defining motivation, an employer's role in it and how the employee can play a part
• Identifying the importance of Employee Motivation
• Identifying methods of Employee Motivation
• Describing the theories which pertain to Employee Motivation - with particular reference to psychology
• Identifying personality types and how they fit into a plan for Employee Motivation.
• Setting clear and defined goals.

Module 7: Employee Recruitment

• Defining recruitment.
• Understanding the selection process.
• Recognizing the GROW model and how to set goals.
• Preparing for the interview and question process.
• Identifying and avoiding bias when making offers.
• Discovering ways to retain talent and measure growth

Course / Training Format
After successful enrolment, the learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course. The Test (MCQ's) will be based on modules of the Training Manual.
Assessment
After studying through the training manual, Learner will have to attempt the Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the test in the case of not being successful at the first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).
All test(s) are online and are taken either through or after the course; these are included in the course price.
Duration
The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner's pace and ability to give time to study.
Learners will have access to their course via Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
Certificate
Upon successfully passing the Course, learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy.

• Certificate of Completion (PDF format) = £40
• Certificate of Completion (Hardcopy) = £55 + postage charges £15

Updated on 25 May, 2021