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- Duration / Course length: Upto 5 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
The hospitality industry is all about creating memorable experiences for guests, and successful management is the key to making that happen. This Hospitality Management course provides a clear understanding of how hotels, restaurants, and other services operate. You’ll learn essential skills in managing everything from front office operations to customer satisfaction.Each module covers a different area of the industry, helping you understand what it takes to keep everything running smoothly. You’ll explore how to handle staff recruitment, training, and service quality, ensuring that every guest leaves with a positive impression.
If you’re looking to build a successful career in hospitality, this course will give you the tools and knowledge you need. Whether you're aiming to manage a hotel, oversee a restaurant, or handle tourism operations, you'll leave with a solid foundation in hospitality management that can open doors to exciting opportunities.
Learning Outcomes:
- Understand key operations in Hospitality Management.
- Learn recruitment and staff training processes.
- Explore customer satisfaction and service quality management.
- Gain insights into hospitality marketing and tourism.
- Study e-hospitality and technological advancements in the industry.
- Learn basic accounting principles for the hospitality industry.
- Module 01: Introduction to Hospitality Management
- Module 02: An Overview of Hotel Industry
- Module 03: The Process of Selection and Recruitment in Hospitality Industry
- Module 04: The Process of Development and Training in Hospitality Industry
- Module 05: Management of Front Office Operations
- Module 06: Management of Housekeeping, Engineering and Security Operations
- Module 07: Management of Food and Beverage Operations
- Module 08: Management of Service Quality in Hospitality Industry
- Module 09: Marketing in Travel and Tourism Business
- Module 10: Accounting in Hospitality Industry
- Module 11: Customer Satisfaction
- Module 12: E-Hospitality and Technology
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Hotel Manager , Front Office Supervisor , Housekeeping Manager , Food and Beverage Manager , Hospitality Operations ManagerAbout IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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