Health and Safety

Course details

Health and Safety Course Outline:
Level 5 Diploma in Health and Safety at Work
Level 5 Health & Safety at Work Diploma is an Endorsed Diploma. To achieve a Level 5 Health & Safety at Work Diploma learner must have to achieve 10 Modules with 100 Credits to get Endorsed Certificate of Completion from TQUK.
Modules Outline
Level 5 Diploma in Health and Safety at Work
Module 1: Health and Wellness at the Workplace
Access Health and Wellness Program Needs
Plan a Health and Wellness Program
Implement a Health and Wellness Program
Maintain a Healthy and Wellness Program
Module 2: Civility in the Workplace
Define civility, understand its causes, and enumerate at least three of its behavioural indicators.
Understand the costs of incivility, as well as the rewards of civility, within the workplace.
Learn practical ways of practising workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
Learn skills in diagnosing the causes of uncivil behaviour.
Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
Learn facilitative communication skills such as listening and appreciative inquiry.
Learn specific interventions that can be utilized when there's conflict within the workplace.
Learn a recommended procedure for systematizing civil behaviour within the workplace.
Module 3: Critical Thinking
Understand the components of critical thinking
Utilize non-linear thinking
Use logical thinking
Recognize what it means to be a critical thinker
Evaluate information using critical thinking skills
Identify the benefits of critical thinking
Revise perspective, when necessary
Comprehend problem-solving abilities
Module 4: Mental Skills Development
Understand Bloom's Taxonomy
Explain the cognitive domain
Explore the two cognitive domains
Explain types of knowledge
Identify training in the cognitive domain
Module 5: Physical Skills Development
Understand Bloom's Taxonomy
Explain the psychomotor domain
Explore the different psychomotor taxonomies
Explain ways to implement training in the psychomotor domain
Identify psychomotor activities
Module 6: Lean Process and Six Sigma
Develop a 360-degree view of Six Sigma and how it can be implemented in any organization.
Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
Describe the key dimensions of quality - product features and freedom from deficiencies
Develop attributes and value according to the Kano Model
Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
Describe what is required to regulate a process
Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
Using basic techniques such as DMAIC and how to identify Six Sigma Projects
Use specific criteria to evaluate a project
Discover the root causes of a problem
Design and install new controls to hold the gains and to prevent the problem from returning.
Module 7: Conflict Resolution in the Workplace
Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques
Module 8: Crisis Management at the Workplace
Understand the myths behind workplace violence
Define escalation and identify examples
Learn concerning behaviors
Know what a trigger is and how that can escalate
Understand the proper response to an event
Module 9: Handling Difficult Customers at Work
Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances
Module 10: Organisational Skills at Work
Examine current habits and routines that are not organized
Learn to prioritize your time schedule and daily tasks
Determine ways of storing information and supplies
Learn to organize personal and workspace
Learn to resist procrastination
Make plans to stay organized in the future
Certificate
Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Endorsed Certificate of Completion from TQUK.
ILC Certificate of Completion (PDF format) = £40
ILC Certificate of Completion (Hardcopy) = £60 + postage charges £15 = £75
TQUK Endorsed Diploma (Hardcopy) = £99 + postage charges £15 = £114 Updated on 23 December, 2021