Effective Communication Skills

Course details

OVERVIEW: 

Communication Skills are crucial for building trust, fostering collaboration, and maintaining effective workplace relationships. This communication skills training is designed to help professionals enhance their verbal and non-verbal communication styles. The course empowers participants to handle various workplace situations confidently and achieve organizational goals such as improved working relationships and higher customer satisfaction.

Why Enroll in This Course?

• Master effective communication techniques to create impactful relationships.
• Learn how to adapt your communication style to diverse situations.
• Develop self-confidence and authenticity in professional interactions.
• Enhance teamwork and collaboration within your organization.

Market Insights

• A recent GMAC survey revealed that 69% of recruiters consider communication skills the most critical competency in candidates.
• Soft skills, including effective communication, rank third among the world’s highest-paying skills, making this training a career asset.

COURSE OUTLINE:

Module 1: Introduction to Effective Communication

• The Characteristics of an Effective Communicator
• Importance of Communication in the 21st Century
• Communication Self-Assessment
• Basics of Communication
• Elements of Effective Communication
• Summary

Module 2: Core Components of Effective Communication

• An Introduction | Components of Communication
• Verbal Communication
• Importance of the Tone
• Non – Verbal Communication
• Application and Practice
• Assessment and Personal Constructive Feedback

Module 3: Effective Verbal Communication

• What You Say Matters
• Effect and Impact of Power Words
• Positive Communication
• Words for Success
• Words to Avoid
• Practice Activities & Constructive Feedback

Module 4: Vocal Impact

• Introduction | The ‘How’ of Effective Communication
• Pronunciation and Syllable Stress
• Common Grammatical Errors
• Construct Effective Sentences
• Word Stress for Vocal Impact
• Role-plays and Constructive Feedback

Module 5: Non-Verbal Communication

• Introduction | Body Language
• Elements of Non-Verbal Communication
• Do’s and Don’t
• Interpretation of Various Body Signals
• Recommended Postures for Workplace Communication
• Summary and Practice

Module 6: Role of Listening in Communication

• Introduction | Listening
• The Impact of Listening on Communication
• The 3 Levels of Listening
• Listening with Empathy
• How to Display Effective Listening
• Practice Activities & Constructive Feedback

Module 7: Probing and Acknowledgment

• Introduction | Questioning Skills
• Use of Effective Probing In Communication
• What is Acknowledgement?
• Benefits of a Sincere Acknowledgements
• The Conversation Cycle
• Rapport Building
• Summary & Assignment

Module 8: Assertive Communication

• Types of Communication
• Introduction to Assertiveness
• The Art of Assertive Communication
• Applying Communication Components Effectively
• Cross-cultural Communication
• Summary & Personal Constructive Feedback
• Personal Development Plan

Key Takeaways

After completing this communication skills course, participants will:

• Build strong verbal and non-verbal communication techniques.
• Learn to communicate effectively under challenging circumstances.
• Strengthen workplace relationships through clear and impactful communication.
• Increase their employability across industries where communication is a key requirement.

ACCREDITATION:

This Communication Skills training in Dubai is accredited by ISO 9001: 2015 and the Knowledge and Human Development Authority (KHDA).

WHY LEARNER’S POINT:

• The course is designed based on real-world communication challenges.
• Hands-on assignments and case studies for practical learning.
• Guided group sessions to enhance the learning experience.
• Customized career guidance to ensure candidates excel in professional roles.

TESTIMONIALS

Sarah Ahmed, HR Manager

"Attending the Effective Communication Skills course at Learners Point Academy in Dubai was a game-changer for me. The practical strategies and interactive sessions helped me enhance my ;

Aisha Khalid, Business Analyst

"I am so glad I enrolled in the Effective Communication Skills course at Learners Point Academy in Dubai. The instructor's expertise and the interactive nature of the sessions made learning ; Updated on 23 December, 2024